Business Operations Lead, Partnerships

Company: Pendo
Location: San Francisco
Posted on: April 22, 2025

Job Description:

Location:Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. You must be based within a 50-mile commuting distance of the specified office location: San Francisco, California.What You'll Need

• 4+ years professional experience in a quantitative or analytical role (e.g. Business Consulting, Investment Banking, or similar)
• Strong analytical skills
• Experience with technical implementations & product development
• Keen attention to detail and excellent communication skills. Your work is always high quality, accurate, and easy to understand.
• Ability to multitask effectively and strong organizational skills.
• You're highly self-motivated, have a stellar work ethic, and you're looking for the right company to support your growth
• Above all else you are bright, kind and curious.About the RoleAs a Business Operations Lead on the Partnerships team you will work with a small but highly experienced team, focused on solving ambiguous problems to support Opendoor's strategic partners and build mutually-beneficial programs. Your responsibilities will vary from day-to-day support of core operational functions to driving execution of strategic projects and shaping the long-term strategy & vision of the team. You'll wear many hats as a key player in improving outcomes for our end-customers, our partners, and Opendoor.What You'll Do
  • Strategic Planning
    • Develop our long-term partnership strategy & roadmap in concert with partners & Opendoor leadership.
    • Understand how our partners' strategies & priorities impact their relationship with Opendoor.
    • Use a hypothesis-driven approach to pilot new concepts and scale winners.
    • Project Execution
      • Define and deliver strategic projects to serve our partners and Opendoor. You'll do this by directly completing the work, as well by partnering with / managing others.
      • Leverage your technical expertise with Excel & SQL to analyze growth opportunities, measure performance, and make data driven decisions.
      • Pitch in however you can when needed. We're a lean team working in a fast-paced environment; when things break you'll be a key player in diagnosis, resolution, and long term solutioning.
      • Core Operations
        • Run and improve core partner functions like lead management, payments, seller/partner product experiences, etc.
        • Support day-to-day program management across the partnerships team, including project tracking and meeting cadences.
        • Own performance reporting of key partnerships business lines. Investigate and resolve issues as they arise.
        • Cross-functional Relationship Management
          • Serve as the connective tissue on cross-functional teams (including Sales, Product Management, Marketing, Pricing, Finance, etc), working to share knowledge, represent the interests of our partners, and drive people towards a common goal.
          • Synthesize feedback from other teams, customers, and partners to identify process gaps and optimization opportunities.
          • Partner with Business Development to build relationships with points of contact at partner organizations in order to drive business outcomes.Compensation:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $130,400 - $163,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience.We're committed to Diversity, Equity, Inclusion, and BelongingOpendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust.
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Keywords: Pendo, Pleasanton , Business Operations Lead, Partnerships, Accounting, Auditing , San Francisco, California