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Business Intelligence and Analytics Engineer

Company: ServiceChannel
Location: Pleasanton
Posted on: May 5, 2021

Job Description:

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin' Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the three years in a row.We are looking to hire an experienced Senior Business Intelligence Engineer who can collaborate with the rest of Business Intelligence Development, Data Engineering and Data Scientist teams to design and develop analytics solutions using existing BI technology that transforms data into valuable insights for our customers. The candidate should have a strong background in Data and Business Analysis, possess problem-solving aptitude and have good communication skills. The candidate must also have strong experience in working with cross-functional teams within and outside the organization. The candidate must be able to present data with the most effective data visualization techniques and artifacts to ensure that stakeholders are able to digest the insights from the analyzed datasets.Key Responsibilities* Translate business requirements into efficient and creative visualizations, dashboards and reports or subscription-based report/dashboard distribution via some scheduled reporting* Design, build and deploy BI solutions (eg Reports/Dashboards/Visualizations).* Maintain and support data analytics platforms (eg Looker), including but not limited to Administration.* Analyze existing work and suggest changes for optimal performance.* Able to suggest and/or influence UX guidelines and Visualizations that are appropriate for a given business requirement.* Able to suggest and/or influence Embedded analytics into service channel product experience* Collaborate with teams to integrate systems.* Develop and execute database queries and conduct data analysis.* Develop and update technical documentation.* Update business glossary or data dictionary.Required Skills & Experience* Bachelor's Degree in Computer Science, related field or equivalent work experience* Proven experience as a BI Engineer/Data Engineer* Expertise in one or more BI Platform (eg Looker, Tableau, Microstrategy, etc)* Strong experience in UX Design for creating user friendly and intuitive visualizations/reports/dashboards* Experience using Rest API calls (for system integration, automation of platform administration etc)* Background in data warehouse design (eg dimensional modeling) and data analysis* In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework* Strong SQL skills - Able to write/analyze complex SQL queries* Strong analytical, technical and performance tuning skills with ability to analyze issues, assess technical risks, and recommend solutions in a timely manner* Adept to learn new technologies and applications quickly* Ability to work independently while working on multiple projects* Strong problem-solving, communication and presentation skills* Well organized and strong planning skills. Ability to prioritize own work to ensure deadlines are met.* Ability to work in a fast-paced and deadline-oriented environment* Demonstrated collaborative skills and ability to work well within a team. Mentor and/or provide leadership to junior members of the team* Self-motivated with critical attention to detail, deadlines and reporting. Works on problems of limited to diverse scope involving task specific or cross-functional teams* Ability to analyze business processes, best practices, data lifecycles, and standard operating proceduresPreferred Skills & Experience* Prior Experience on Looker Platform.* Work Experience with C# or Python.* Prior Experience on Cloud Data Warehouse (eg Snowflake).* Experience using Source Control(git) and CI/CD pipelines.* Facility management data domain knowledge/experience.Why Work for Us?Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don't get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty.In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Keywords: ServiceChannel, Pleasanton , Business Intelligence and Analytics Engineer, Engineering , Pleasanton, California

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