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Quality Lead Technician

Company: Dynamic Office & Accounting Solutions
Location: Pleasanton
Posted on: January 16, 2022

Job Description:

Summary:

Responsibilities include the service, maintenance and repair of items sold, leased, or rented to customers while providing the highest quality security systems and positive customer experiences.
This quality lead technician will lead the growth of one of the most recognized leaders in the industry of security systems.

Job Responsibilities:

Greet Customers via phone and/or by onsite service calls
Communicates with customers to assist them in the proper use of the system
Performs routine on-site Scheduled Maintenance calls
Responsible for identifying, repairing and/or replacing defective parts
Responsible for verifying all systems and components have been installed, are functioning and are documented properly prior to acceptance of the system in the Operations-to-Service Turnover meeting
Keeps records of hours worked, parts used and work performed for each service call
Maintains a clear communications between Customers, Dispatchers and Service Manager
Responsible for the proper maintenance and care of company assigned vehicles. Vehicle must be clean and free of defects that are considered unsafe by the company or state law
Performs other duties which may be assigned by the Service Supervisor and/or Dispatcher
Required to be on call after normal working hours as scheduled by the Service Manager
Required to work after normal working hours to complete pending service call(s) or as scheduled by the Service Manager
Assists in the training of new Service personnel on products and/or techniques

Minimum Experience:

3+ years experience in relative field
Necessary certification needed
Knowledge in AC/DC theory

Job Requirements:
Greet Customers via phone and/or by onsite service calls
Communicates with customers to assist them in the proper use of the system
Performs routine on-site Scheduled Maintenance calls
Responsible for identifying, repairing and/or replacing defective parts
Responsible for verifying all systems and components have been installed, are functioning and are documented properly prior to acceptance of the system in the Operations-to-Service Turnover meeting
Keeps records of hours worked, parts used and work performed for each service call
Maintains a clear communications between Customers, Dispatchers and Service Manager
Responsible for the proper maintenance and care of company assigned vehicles. Vehicle must be clean and free of defects that are considered unsafe by the company or state law
Performs other duties which may be assigned by the Service Supervisor and/or Dispatcher
Required to be on call after normal working hours as scheduled by the Service Manager
Required to work after normal working hours to complete pending service call(s) or as scheduled by the Service Manager
Assists in the training of new Service personnel on products and/or techniques

Keywords: Dynamic Office & Accounting Solutions, Pleasanton , Quality Lead Technician, Engineering , Pleasanton, California

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