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Cloud Technical Account Manager

Company: Turbonomic
Location: Pleasanton
Posted on: March 26, 2020

Job Description:

Turbonomic is the World's leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance that's scalable, proven and cost efficient.At Turbo, we've invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical business critical applications.What you'll do:Serve as the central point of contact for our clients to manage the associated contracted services to be delivered for the duration of the engagements assigned.Become the primary point of communication responsible for all aspects of planning, scheduling and management of deliverables across multiple, complex engagements.Collaborate with internal engineering and product management teams to develop innovative solutions to customer requirements.Demonstrate clear understanding of industry trends, common challenges, best practices, customer's business, competitors, market positioning and adoption of best practices.Establish and accomplish account governance, set delivery metrics and create customer excellence in existing accounts.Use existing relationships to retain and grow company revenue through positive representation of Turbonomic solutions in routine conversations with clients.Ensure overall quality of the interaction with each customer, coordination of all aspects of delivery, and overall adoption of Turbonomic solutions across the customer landscape.What you'll bring:Demonstrated ability to work independently to plan, prioritize, coordinate, and manage multiple client engagement projects of varying degrees of complexity.Meet client expectations while following defined corporate policies, practices, and processes.Implement project/program management practices (change requests, issue management, risk management, decision tracking and cost tracking).5 years minimum experience as an Account Executive, Sr. Program Manager, Professional Services consultant or Sales Engineer.Bachelor's Degree in Math, CS, Economics, Engineering or related field or equivalent experience.Understanding of hardware and software architecture, and infrastructure design and development.Excellent communication and interpersonal skills.Ability to travel approximately 25%-50% of the time.Software Development experience a plus.About Turbonomic:Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company - both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We're headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.Our company culture creates a workplace that values performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often and are curious learners. You also have to like having fun - we have a lot of it. If that sounds like something you'd like to be part of, we'd love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.--Benefits and Perks:Health, dental and vision coverage - health is a #1 priority for us, we've got you covered.Unlimited paid time off - flexibility boosts creativity and performance--- work-life balance is important.Pre-tax benefits - medical, dependent care, commuter, 401k.Access to executives - we have a no-door policy, learn and collaborate with execs.Beer Fridays, unlimited snacks, cold brew coffee on tap - physiological needs, check.Game rooms, quiet areas and more - play a round of billiards, table tennis or grab a quiet space to focusCareer advancement - jump in, learn and grow your career--We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Keywords: Turbonomic, Pleasanton , Cloud Technical Account Manager, Executive , Pleasanton, California

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