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Senior Director, Analytics

Company: Safeway Inc
Location: Pleasanton
Posted on: November 23, 2020

Job Description:

Job Title Senior Director, Analytics Job Description Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S. The eCommerce Department has an opening for a Senior Director, Analytics supporting the Customer Experience team. This position is located in Pleasanton, California. Position Purpose Albertsons seeks to offer customers an easy, exciting, and friendly eCommerce shopping experience, through the invention of personalized and localized digital experiences for our 34 million plus weekly customers. The Senior Director of Analytics will be responsible for leading analytics and pricing for the Customer Experience team to meet the rapid growth of our eCommerce business and loyalty programs. Your role will involve a mix of strategy, analytics, pricing, and the ability to convert insights into actions in collaboration with other team members. You will have a background in delivering outstanding analytics and insights across web and merchandising analytics, customer lifetime value, and pricing and promotion optimization. To be successful in this role, you will need to be hands-on, a thought leader in the space, know when to outsource vs. build, and have the ability to work cross functionally with our merchandising, owned brands, loyalty, marketing, and products teams. The grocery industry is underdeveloped in eCommerce, and this person will contribute to influencing the future of grocery eCommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of e-commerce. If you are up to the challenge, we would love to talk to you! Key Responsibilities include, but are not limited to: Lead, grow and develop an analytics team responsible for driving actionable insights for the Customer Experience team. Responsibilities include web and merchandising analytics (including page effectiveness, product placement optimization, site friction points, traffic and conversion metrics, personalization, etc.), customer lifetime value, pricing, and promotional optimization. Utilize big data analytics and data science modeling techniques to build machine learning models necessary to uncover opportunities associated with site optimization, customer journey, and personalization to maximize customer lifetime value. Create a test and learn culture to unlock value and drive continuous improvement within the customer experience. Work with the internal IT stakeholders to identify, develop or enhance the applications portfolio that supports E-Commerce operational excellence. Ensure the Analytics team has the necessary data and tools to understand site optimization and the customer journey from site entrance to order placement. The collaboration with IT would also include understanding all the disparate data sources, identifying data gaps, and setting the priorities roadmap for migrating all relevant operational data to a single reporting platform of record. Develop strategies and provide direction for the development and application of Business Intelligence tools that provide robust KPI's and drill down capabilities to unlock site optimization opportunities. Able to deal with ambiguity, a go-getter who figure things out, and is able to turn insights into executable strategies that improve financial results. Interface and drive engagement with a wide variety of internal and external stakeholders. Synthesize results tailored for the intended audience to best answer questions they have and address possible concerns. Qualifications: Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research, Computer Science, Applied Science or Engineering; Masters or PhD preferred. 8+ years of total experience, with 3+ years at a top management consulting firm. 5+ years of hands on experience in Data Science, Data Mining, Machine Learning, and Predictive Modeling. 4+ years of professional experience in leading analytics in web and merchandising analytics, pricing and promotional optimization, and customer lifetime value. Strong leadership experience. Aptitude for strategic thinking and problem solving in a fluid environment. Exceptional at prioritizing and focusing on the highest value opportunities. Ability to stay goal oriented and act with a sense of urgency. Ability to work collaboratively as a member of cross-functional teams to deliver results. Executive presence and mindset, with the ability to roll up sleeves when necessary. Excellent communication skills, able to present, negotiate and influence at C-level. Exceptional networking, relationship building and influencing skills. Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect. The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status. We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

Keywords: Safeway Inc, Pleasanton , Senior Director, Analytics, Executive , Pleasanton, California

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