Senior Manager, Business Operations

Company: ServiceChannel
Location: Pleasanton
Posted on: May 4, 2021

Job Description:

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin' Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the three years in a row.ServiceChannel is looking for a Senior Manager, BizOps skilled in implementing new programs, managing marketplace operations, and making strategic recommendations based upon interpreting results. The ideal candidate will have experience in managing teams, an understanding of marketplace dynamics and the ability/enthusiasm to thrive in a startup environment in a strategic role on a revenue-driving team.Key Responsibilities* Focus on Real Time high priority business issues and see your insights turned into impactful initiatives on a regular basis.* Manage a Supply operations team responsible for accelerating onboarding and decreasing friction.* Own the data, metrics, and roadmap for future scale of our Provider Operations programs* Analyze, assess, make recommendations, and lead action on advancing existing ServiceChannel growth programs* Partner with our Analytics team to build a team of operators to improve our monthly planning and the execution, prioritization, assignment, and ROI of key tasks and activities* Assist with marketplace management, evaluating all elements of ServiceChannel's marketplace and helping drive efficiencies and scalability.* Have an entrepreneurial, strategic, creative, and data-driven outlook as you solve complex business problems with a "get-it-done" attitude.* Proactively identify and perform analyses that propel ServiceChannel's growth and evolution as a company.* Be an all-around team player to help identify, develop, and execute new strategic opportunities for the business. As an operator in a growing start-up your responsibilities will constantly be growing and evolving.Required Skills & Experience* Ideal candidate has 6+ years of experience in Management Consulting, Investment Banking, Strategy, or Business Operations at a high growth startup.* Process oriented - You have exceptional organizational skills and enjoy building scalable operational processes.* Proven ability to develop opportunities from ideation to execution.* Outstanding communication, presentation, and interpersonal skills.* A strong orientation towards outcomes, and a history of being scrappy when it counts.* Provide excellence in team management and mentorship* Build Supply Onboarding roadmap and be responsible for execution of initiatives* An easygoing interpersonal style and ability to work and build relationships with a wide range of people* Strong self-starter who is able to work independently to develop new business opportunities* Possess natural curiosity to drive the next levels of business questions and insights, not afraid to ask questions* Proficient in Microsoft Excel (macros, pivots, lookups) and presentation tools, with high attention to detail* Bachelor's Degree, MBA Preferred but not requiredWhy Work for Us?Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don't get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don't mind digging in and getting their proverbial hands dirty.In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Keywords: ServiceChannel, Pleasanton , Senior Manager, Business Operations, Executive , Pleasanton, California