Customer Experience & Community Manager
Company: Zinc by ServiceMax
Location: Pleasanton
Posted on: May 8, 2022
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Job Description:
ServiceMax's mission is to help customers keep the world running
with asset-centric field service management software. As the
recognized leader in this space, ServiceMax's mobile apps and
cloud-based software provide a complete view of assets to field
service teams. By optimizing field service operations, customers
across all industries can better manage the complexities of
service, support faster growth and run more profitable,
outcome-centric businesses. A career at ServiceMax means unleashing
your potential to build, sell, implement and market award-winning
products with a #wintogether and #customerobsessed approach. -From
MRI machines to gym equipment, customers around the globe rely on
ServiceMax's cloud-based software platform to keep these machines -
and -the -world - running, -every single day. We pride ourselves in
creating a culture that inspires our employees to be the best they
can be in an inclusive and judgement-free environment. Our
Commitment: ServiceMax is committed to providing a place of
opportunity and growth for employees of all races, genders, and
ages. We strive to build a team that better reflects the
communities we live and work in. Join a team that is committed to
equal representation in the workplace and fostering a community of
education and action against racial, gender and social injustice.
We welcome varying belief systems, philosophies, and lifestyles. As
a part of our awesome Customer Marketing group, we are looking for
an innovative go-getter to build interactive, educational, and
collaborative programs to support our installed base and boost
customer retention and lifetime value. This individual will run our
customer experience feedback programs, manage, and grow our
ServiceMax Community Kitchen, and add value for our amazing
installed base. As a Community Manager, you'll support -our
Customer Loyalty, Adoption, and Retention goals, centering the
community platform as a key environment to centralize all resources
our customers need to be successful in their deployments. We'd love
someone with experience with the ServiceMax platform or a community
manager who is adept online community moderation and management who
can connect directly with ServiceMax Community Kitchen members to
write and create content, add value quickly, and help connect
experts. What You Will Do: Projects:
Keywords: Zinc by ServiceMax, Pleasanton , Customer Experience & Community Manager, Executive , Pleasanton, California
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