Front Desk Manager

Company: Pleasanton Marriott
Location: Pleasanton
Posted on: June 25, 2022

Job Description:

About Us:
- - - - - - - - - - - -At the Pleasanton Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pleasanton Marriott can mean for you! - -Pleasanton Marriot boasts 245 rooms, 4100 sq ft of event space, a restaurant and a bar.

Description:
Front Desk Manager primary responsibilities are: Direct operations at the front desk and ensure customer service meets our high standards for guest satisfactionHire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policiesInteract with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaintsHandle the front desk budget and order office supplies and Gift Shop items as neededCompile reports and information as needed for the Director of Operations and General ManagerFollow up on Guest Satisfaction issues Ensuring Front Desk and Reception area is kept clean and organized.Scheduling of Front Desk staff Participating in Manager on Duty Program.

Requirements:
High school diploma or equivalent certification requiredAt least 2 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industryStrong knowledge of general hotel industry practices and policiesPossess excellent management skills, communication skills, and multitasking skillsPrevious experience with Marriott Systems MARSHA and PMSProficient experience with Microsoft Word and Excel strongly desired

Keywords: Pleasanton Marriott, Pleasanton , Front Desk Manager, Executive , Pleasanton, California