Front Desk Manager
Company: Pleasanton Marriott
Location: Pleasanton
Posted on: June 25, 2022
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Job Description:
About Us:
- - - - - - - - - - - -At the Pleasanton Marriott we pride
ourselves on being the best employer in the area. What sets us
apart? Our culture, full benefit plans, including 401k with a
company match and our lucrative bonus programs, to name a few. We
are looking for talented people who have a genuine passion for
service. Our Core Values involve personal development, people, and
a desire for wanting them to succeed. We believe each member of our
team has a key part to play in our delivery of outstanding service
and memorable experiences for each guest. We want a hotel that
people want to come to, not through. Find out today what a career
with Pyramid Hotel Group at the Pleasanton Marriott can mean for
you! - -Pleasanton Marriot boasts 245 rooms, 4100 sq ft of event
space, a restaurant and a bar.
Description:
Front Desk Manager primary responsibilities are: Direct operations
at the front desk and ensure customer service meets our high
standards for guest satisfactionHire, train, and supervise front
office employees, ensuring they provide excellent guest services
and enforce hotel policiesInteract with customers both in person
and over the phone, assist with inquiries, and mitigate any guest
complaintsHandle the front desk budget and order office supplies
and Gift Shop items as neededCompile reports and information as
needed for the Director of Operations and General ManagerFollow up
on Guest Satisfaction issues Ensuring Front Desk and Reception area
is kept clean and organized.Scheduling of Front Desk staff
Participating in Manager on Duty Program.
Requirements:
High school diploma or equivalent certification requiredAt least 2
years of work experience in office management as a front desk
supervisor, assistant front office manager, or similar position in
the hospitality industryStrong knowledge of general hotel industry
practices and policiesPossess excellent management skills,
communication skills, and multitasking skillsPrevious experience
with Marriott Systems MARSHA and PMSProficient experience with
Microsoft Word and Excel strongly desired
Keywords: Pleasanton Marriott, Pleasanton , Front Desk Manager, Executive , Pleasanton, California
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here to apply!
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