Manager, Product Support & Service Coordination
Posted on: September 14, 2023
Manage day-to-day operations to deliver superior customer
service and improved access to medication for commercial and
Monitor similar industry programs and regulatory guidance to ensure
program relevance and compliance.
Lead and mentor direct reports responsible for reimbursement
operations for designated AbbVie products.
Provide recommendations regarding appropriate promotional and
business practices based on reimbursement capabilities.
Develop and manage relationships with payors, providers,
independent co-pay foundations, alternative funding outlets, etc.
to increase the probability of prescription access and
Partner with commercial teams within established guidelines and
working relationships to ensure reimbursement center operations are
aligned with consumer and professional marketing initiatives to
create customer-focused operational efficiencies that maximize
patient acquisition and retention.
Understand and adhere to the Code of Business Conduct, Operating
Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG
Monitor productivity levels, identifying opportunities to optimize
operational efficiencies and cost controls, develop and implement
changes that will improve those efficiencies and the department's
Bachelor's Degree. Comparable or relevant experience will be
Minimum of 1-3 years in people management required.
2-4 years experience managing a reimbursement or call center is
Knowledgeable of application regulations and standards affecting
Pharmaceutical Products specifically knowledge of HIPAA guidelines
and appropriate federal, state, and local regulations applicable to
reimbursement and call center operations.
Experience working in retail/mail order/specialty pharmacy or
related experience involved in the distribution, dispensing, and
reimbursement of pharmaceuticals is preferred.
Should possess a clear understanding of the pharmaceutical or
healthcare business. Knowledge of federal healthcare programs,
commercial payors/providers, managed care organizations and
healthcare reimbursement is a plus.
Applicable only to applicants applying to a position in any
location with pay disclosure requirements under state or local
The compensation range described below is the range of possible
base pay compensation that the Company believes in good faith it
will pay for this role at the time of this posting based on the job
grade for this position. Individual compensation paid within this
range will depend on many factors including geographic location,
and we may ultimately pay more or less than the posted range. This
range may be modified in the future.
We offer a comprehensive package of benefits including paid time
off (vacation, holidays, sick), medical/dental/vision insurance and
401(k) to eligible employees.
This job is eligible to participate in our short-term incentive
This job is eligible to participate in our long-term incentive
Note: No amount of pay is considered to be wages or compensation
until such amount is earned, vested, and determinable. The amount
and availability of any bonus, commission, incentive, benefits, or
any other form of compensation and benefits that are allocable to a
particular employee remains in the Company's sole and absolute
discretion unless and until paid and may be modified at the
Company's sole and absolute discretion, consistent with applicable
AbbVie is an equal opportunity employer including disability/vets.
It is AbbVie's policy to employ qualified persons of the greatest
ability without discrimination against any employee or applicant
for employment because of race, color, religion, national origin,
age, sex (including pregnancy), physical or mental disability,
medical condition, genetic information, gender identity or
expression, sexual orientation, marital status, status as a
disabled veteran, recently separated veteran, Armed Forces service
medal veteran or active duty wartime or campaign badge veteran or a
person's relationship or association with a protected veteran,
including spouses and other family members, or any other protected
group status. We will take affirmative action to employ and advance
in employment qualified minorities, women, individuals with a
disability, disabled veterans, recently separated veterans, Armed
Forces service medal veterans or active-duty wartime or campaign
badge veterans. The Affirmative Action Plan is available for
viewing in the Human Resources office during regular business
Keywords: Allergan, Pleasanton , Manager, Product Support & Service Coordination, Executive , Pleasanton, California
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