Assistant Ops Manager

Company: Tower Mobility
Location: San Francisco
Posted on: June 2, 2025

Job Description:

Assistant Operations Manager Role And ExpectationsAs an Assistant Operations Manager, you are entrusted with supporting the Operations Manager in managing daily branch operations. You will assist in monitoring key performance indicators (KPIs) and contribute to achieving organizational goals. Success in this role requires effective collaboration with teams, overseeing employee training and development, and proactively addressing operational challenges to drive continuous improvement.Key Responsibilities:

• Support Branch OperationsAssist the Operations Manager in overseeing daily operations across all branches, ensuring efficient functioning and smooth execution of tasks.
• Safety and Customer Service StandardsEnsure that all teams adhere to safety protocols and maintain high levels of customer service, fostering a customer-first mindset.
• Key Performance Indicators (KPIs)Monitor performance metrics and contribute toward meeting and exceeding company KPIs, including safety, customer satisfaction, and operational efficiency.
• Employee Training and DevelopmentAssist in coordinating and managing employee training programs to ensure that all teams have the necessary tools, knowledge, and resources for success.
• Team Activity CoordinationCollaborate with different departments and teams to ensure smooth day-to-day operations and effective problem-solving in real-time.
• Continuous ImprovementIdentify areas for improvement within branch operations and collaborate with the Operations Manager to implement changes that drive operational efficiency.
• Ethical Standards and ComplianceEnsure that all operational activities comply with company policies and maintain ethical standards across the board.
• Resource ManagementEnsure that teams are adequately resourced and trained to handle operational challenges while keeping cost-efficiency in mind.
• Problem Solving and AdaptabilityProactively address operational issues, providing timely solutions, and adapting to the fast-paced, dynamic environment of the transportation industry.
• Communication and CollaborationMaintain clear and effective communication with the Operations Manager, teams, and other departments to ensure alignment in achieving company goals.
• Performance EvaluationCollaborate with the Operations Manager to evaluate team performance, track progress toward goals, and provide feedback for growth and improvement.Qualifications:

• Strong leadership and team management skills.
• Excellent problem-solving abilities with a focus on continuous learning.
• Ability to work in a fast-paced environment and adapt to unpredictable situations.
• Experience in operations management or a related field is preferred.
• Strong communication and organizational skills.
• Tech Savvy; Includes proficiency in Excel with knowledge of pivot tables/graphs.Benefits:
  • Personal phone use reimbursement of $40 will be issued monthly.
  • Health Insurance: To support your healthcare needs, we offer reimbursements for health insurance premiums. This benefit aims to ease the financial burden of healthcare expenses. Medical, dental, and vision benefits are provided through Thatch's ICHRA, starting on the 1st of the month following 60 days of employment.
  • You can accrue up to 2 weeks of paid vacation (PTO) and use it after 90 days (about 3 months) of employment.
  • Eligible employees must provide ample notice and get HR approval before using paid vacation.In addition to the duties listed above, employees are required to adhere to Tower WAV's policies and procedures; work in a safe manner; perform duties as workload necessitates; maintain a positive and cooperative attitude; communicate regularly with your supervisor about work issues; demonstrate efficient time management; demonstrate regular and reliable attendance and punctuality; meet applicable productivity standards; and complete other duties as assigned by Tower WAV from time to time.Employees must have reliable transportation to and from the workplace.This outline is not intended to be all-inclusive of the employee's duties and responsibilities as they may change at the sole discretion of Tower WAV.It is the policy of Tower WAV to provide equal employment opportunities to all applicants without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age, ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision making, military or veteran status or any other characteristic protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation.In addition, Tower WAV will provide reasonable accommodation for qualified individuals with disabilities.
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Keywords: Tower Mobility, Pleasanton , Assistant Ops Manager, Executive , San Francisco, California