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Merchandising Training & Support Manager

Company: Albertsons Companies
Location: Pleasanton
Posted on: June 20, 2022

Job Description:

About the companyAlbertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's, and many more recognizable names.What you will be doingA Merchandising Training & Support Manager for the National Merchandising Systems & Integration team develops and supports multiple applications, processes, and projects. These processes, applications, and projects enable our corporate and divisional merchant teams to plan, evaluate, and execute all promotional and merchandising activities.This role will serve as a coordinator of related activity, resource allocation, and projects including planning, design, execution, and tracking. Additionally, this role will be a liaison for all internal communications about project status, application updates and enhancements, tools, processes, meetings, and amplifying best practices. This position can be located in any of the following locations: Pleasanton, CA, Phoenix, AZ, Plano, TX, Boise, ID. Main responsibilitiesKEY ACCOUNTABILITIES:

  • Communicates best practices, processes, and critical information across the company. Communicate new processes and changes to appropriate teams and Senior Management. Present analyses, related objectives, and recommendations based on system utilization, process adoption, and reporting.
  • Organize and conduct regular systems and process training. Oversee creation of training materials. These training sessions will be both digital and/or in-person sessions with some travel required.
  • Oversee Merchandising Training and Support Analyst; project assignments and track, efficiently delegate and execute training objectives, ensure accurate and timely support is provided by representatives.
  • Coordinate with Merchandising Systems team to support development, testing, and implementation training.
  • Liaison to Divisional Vice President of Marketing Merchandising for identifying and coordinating training and support needs.
  • Track and communicate all division inquiries, requests, and enhancements from submission/ideation through execution.
  • Project management includes:
  • Define scope, budget, and schedule.
  • Ensure projects execution meets timelines.
  • Conduct regular project status meetings with the project team. Address questions and concerns of the project team, management, and divisions.
  • Communicate project progress status, delays, and issues to Merchandising Systems Director promptly.
  • Ensure that project deliverables meet communicated expectations. Provide support and guidance to the project team as and when needed.
  • Monitor and ensure Merchandising Training and Support Analyst have up to date training and resources to support and train business users.What we are searching forRelevant Experience, Education, Certification, Knowledge, Skills, and Abilities:
    • Associates degree in Business preferred.
    • 3+ years' experience in Merchandising category management.
    • 1+ years of experience in IT project support role.
    • Direct group or peer-to-peer training experience a plus.
    • Familiarity with Merchandising applications and business intelligence solutions.
    • Advanced analytical and PC skills in MS Office (Excel, PowerPoint, Access, and Word).
    • Excellent presentation skills, including the ability to present analyses, relay objectives, and recommendations to Senior Management.
    • Strong leadership skills, with the ability to prioritize and deliver on multiple concurrent initiatives.
    • Ability to organize stakeholders across multiple business areas to form productive project forums.
    • Excellent communication skills, both verbal and written, with the ability to influence at all levels of the organization.
    • Ability to manage multiple assignments and with competing priorities and deadlines.
    • Self - starter with high degree of initiative, passion, and ownership in their work. Travel
      • Some travel required up to 30-40%Physical Environment:
        • Most work is performed in a temperature-controlled office environment while sitting for long periods at a desk or computer terminal.
        • Incumbents may use keyboards, telephone, and other office equipment during a normal workday
        • Stooping, bending, twisting, and reaching may be required in the completion of job dutiesWhat it is like at Albertsons?Albertsons Culture Principles Compassion: We always treat each other with kindness and respectTeam: We always support and recognize each otherInclusive: We always value everyone's perspectiveLearning: We always strive to grow and develop ourselves and othersCompetitive: We always act with integrity to win over the customerOwnership: We always take actions to drive our success

Keywords: Albertsons Companies, Pleasanton , Merchandising Training & Support Manager, Hospitality & Tourism , Pleasanton, California

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