Guest Service Agent

Company: Stanford Hotels Corporation
Location: Pleasanton
Posted on: May 27, 2023

Job Description:

** Guest Service Agent****Job Category****:** Front Office **Requisition Number****:** GUEST04900 Showing 1 location **Job Details****Description**The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests. Currently looking for a Guest Service Agent to join as an Associate - flexible schedule needed. Position requires to work AM and/or PM shifts including Weekends. **ESSENTIAL JOB DUTIES:*** Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.* Check departing guests out of the hotel as per hotel procedures.* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. .* Resolve guest problems and complaints.* Adhere to guest safe deposit box procedures.* Adhere to guest and associates safety and privacy procedures. * Responsible for knowledge of groups and functions in the Hotel on a daily basis.**The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.** **The Residence Inn Pleasanton is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.****Qualifications****Skills****Preferred** **Customer Service** *Novice* **Microsoft Office** *Novice* **Multi-Tasking** *Novice* **Behaviors****:** **Motivations****:** **Education****Experience****Required**Ability to communicate verbally (including telephone contact) with Guests, management and co-workers. Previous Marriott System experience preferred. Previous computer experience required. **Licenses & Certifications**

Keywords: Stanford Hotels Corporation, Pleasanton , Guest Service Agent, Hospitality & Tourism , Pleasanton, California