Sr. Software Engineer - Production Support
Company: Workday, Inc.
Posted on: January 9, 2022
Sr. Software Engineer - Production Support Do what you love.
Love what you do.
At Workday, we help the world's largest organizations adapt to
what's next by bringing finance, HR, and planning into a single
enterprise cloud. We work hard, and we're serious about what we do.
But we like to have fun, too. We put people first, celebrate
diversity, drive innovation, and do good in the communities where
we live and work. About the TeamThe Enterprise Frameworks team
builds common frameworks that are core to Workday's flagship
application suite for HCM, Payroll, Finance, Student--- etc.
Enterprise Frameworks are shared across Workday products and
embedded within the Workday applications, and extended as the need
arises. The team's overall goal will be to accelerate the delivery
of our product features in an agile environment while safeguarding
the high quality our customers expects from Workday
applications.The Enterprise Frameworks team builds common
frameworks that are core to Workday's flagship application suite
for HCM, Payroll, Finance, Student--- etc. Enterprise Frameworks
are shared across Workday products and embedded within the Workday
applications, and extended as the need arises. The team's overall
goal will be to accelerate the delivery of our product features in
an agile environment while safeguarding the high quality our
customers expects from Workday applications.About the Role
Enterprise Frameworks team is looking for a Senior Software
Engineer, Production Support to be part of our team of dedicated,
dynamic and passionate engineers that build and support Enterprise
Framework products. Production Support Engineer will investigate,
reproduce, diagnose and resolve product issues affecting our
customers. Production Support Engineer provide 1st level of support
and issue triage, and committed to resolving customer issues in a
timely manner, adhering to the SLAs. This role will require on-call
rotation on a periodic basis. This role will perform hands-coding,
fixing bugs, improving code, making recommendations to developer
community, writing and suggesting test cases, tracking application
performance and scalability patterns, looking for new ways to
debug, and documenting procedures for common issues. About YouYou
are passionate about solving complex technical problems and
recommending improvements to products and engineering processes.
You will have an ideal blend of technical skills, analytical skills
and communication skills. You are accountable to resolving issues
promptly, and you have an ability to manage multiple high priority
issues at the same time. You are calm under pressure, and sustain
focus on solving problems. You are a fast learner, and able to
learn new technologies and challenge yourself with solving new
problems. You champion supportability and reliability
opportunities, with eyes on continuous improvement of the product
you support. You take pride in how you collaborate with other team
members, including developers, QA, Product Managers across multiple
teams. You are quick to establish relationships across boundaries
and partner with other teams in solving problems together. You are
customer centric, and you aspire to providing the best service to
your customers (internal and external). -Basic Qualifications
- Solid understanding of object-oriented design principles,
including experience in an object-oriented language such as Java,
C#, etc. and in UML modeling
- A bachelor's degree in computer science (or related field), or
equivalent work experience.
- 5+ years of experience in software development, building high
performance systems and solving for concurrency, latency and
- Demonstrated ability to triage and resolve production
- Strong grasp of design patterns, coding methodologies and be
able to write unit-testable code.
- Experience in design and development with functional
programming in Scala or object oriented language such as Java.Other
- Experience driving for results across cross-functional teams
while maintaining effective working relationships.
- Strong communication and organizational skills and ability to
balance multiple priorities, and work calmly under pressure.
- You have proven track of ownership and taking accountability.
- Adopt new technologies quickly, and possess a strong desire to
learn and continuously improve your skills.
- Ability to clearly explain technical issues and adapt to
technical and non-technical audiences Pursuant to applicable Fair
Chance law, Workday will consider for employment qualified
applicants with arrest and conviction records. Workday is an Equal
Opportunity Employer including individuals with disabilities and
protected veterans. Are you being referred to one of our roles? If
so, ask your connection at Workday about our Employee Referral
process! At Workday, our employees have always been our number one
Core Value. We understand that everyone has unique experiences and
perspectives which is why our mission is to create a safe space
where all people and ideas are welcomed. Our commitment to value
inclusion, belonging, and equity (VIBE---) and creating a brighter
workday for all is the cornerstone of all we do. Join us! Workday
is a leading provider of enterprise cloud applications for finance
and human resources. Founded in 2005, Workday delivers financial
management, human capital management, and analytics applications
designed for the world's largest companies, educational
institutions, and government agencies. Organizations ranging from
medium-sized businesses to Fortune 50 enterprises have selected
Workday. Workday is proud to be an equal opportunity workplace.
Individuals seeking employment at Workday are considered without
regards to age, ancestry, color, gender (including pregnancy,
childbirth, or related medical conditions), gender identity or
expression, genetic information, marital status, medical condition,
mental or physical disability, national origin, protected family
care or medical leave status, race, religion (including beliefs and
practices or the absence thereof), sexual orientation, military or
veteran status, or any other characteristic protected by federal,
state, or local laws. Further, pursuant to applicable local
ordinances, Workday will consider for employment qualified
applicants with arrest and conviction records. We do not accept
resumes from headhunters, placement agencies, or other suppliers
that have not signed a formal agreement with us. Workday is
committed to providing reasonable accommodations for qualified
individuals with disabilities and disabled veterans during our
application process. If you need assistance or an accommodation due
to a disability, contact us at email@example.com.
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Keywords: Workday, Inc., Pleasanton , Sr. Software Engineer - Production Support, IT / Software / Systems , Pleasanton, California
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