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Technical Architect-North America

Company: ServiceMax
Location: Pleasanton
Posted on: March 8, 2023

Job Description:

What We Do:
ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running.
A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach.From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines - andtheworld - running,every single day. We pride ourselves in creating an environment and culture that inspires our employees to be the best they can be.
This is a very critical role in ServiceMax, serving as a ServiceMax product expert to the complex enterprise customers.
What You Will Do:
As a Professional Services Technical Architect, you will be responsible for defining business requirements, solution architecture, and assisting with organizing the implementation. You may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects. You must be a driven individual who has worked as a Solution Architect, Technical Lead, or Senior Developer. You must love learning new things and assimilating new technologies into your solutions. Our success depends on you thinking creatively, owning projects and building client relationships.
The role may require up to 35% travel.
Success Predictors:
A good indicator of success for technical architects is that your friends find you a bit too analytical. You must be curious, able to tease information from people and willing to determine a solution from several possible alternatives. You'll need the verbal and written dexterity to describe your ideas to both geeks and Luddites.

  • Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary
  • Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs
  • Support clients with Integrations using common middleware tools and standard SFDC components
  • Support clients and internal consultants with master data management best practices
  • Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
  • Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
  • Balance and prioritize multiple concurrent projects with minimal input from management
  • Estimate technical project components taking client infrastructure and project methodology into account
  • Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
  • Ensure custom system build supports in-scope customer use cases and requirements
  • Support sales by identifying opportunities with existing customers

    What You Bring to ServiceMax:

    • 6+ years of relevant consulting or industry experience
    • 3+ years of hands on technical experience with implementation with a minimum of 5 enterprise level technology projects
    • 5+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle,, SAP, Siebel or other CRM software). Configuration experience is a must
    • Strong technical foundation including; Advanced structured programming, understanding of RDMS concepts and structures, structured system analysis, code repositories and design patterns, etc.
    • 3+ years of experience developing with the SFDC platform (e.g. Lightning Components, Configuration (WF, Validation Rules), Visual force, Apex, Process Builders, Triggers, Chatter, Data Loaders, DX, etc.)
    • Good understanding of the SaaS ecosystem - Force, AWS, Cloud Foundry, Heroku, Middlewares (Boomi) and ERPs (Oracle/SAP)
    • Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
    • Integration experience with components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders
    • Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
    • Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions
    • Ability to plan and execute complex migration plans which includes metadata and data. Hands-on experience with SFDC configuration and code migration leveraging the tools available in the ecosystem.
    • Ability to work in a globally distributed team environment, liaising with on-site teams and customers
    • Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
    • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
    • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
    • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences

      Desired Characteristics:

      • Salesforce Certifications preferred
      • Experience with Field Service operations or Customer Service management and Call Center support preferred


        • College Degree (Technical preferred)

Keywords: ServiceMax, Pleasanton , Technical Architect-North America, IT / Software / Systems , Pleasanton, California

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