Senior IT and Desktop Support Technician
Company: HEROIC Cybersecurity
Location: Watsonville
Posted on: February 19, 2026
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Job Description:
Job Description Job Description About the Job: HEROIC.com
(HEROIC.com) is seeking a Senior IT and Desktop Support Technician
to help manage IT operations for our clients in the Monterey Bay
area. We are looking for someone who is ready to make a difference
and help us build the future of security-focused IT services. As a
member of the IT Team, you will be responsible for the hands-on
management and support of our clients’ IT systems. This includes
installing, configuring, testing, deploying, maintaining,
troubleshooting, and supporting hardware, software, and networking
for users within a mixed Windows environment. The ideal candidate
should have strong technical proficiency, and excellent
interpersonal skills. This position requires to work 100% onsite in
Watsonville, CA. What you will do: Maintain and administer hundreds
of computer systems and related computing environments including
computer hardware, servers, software and networking devices.
Troubleshoot and resolve technical issues related to hardware,
software, and networks. Work closely with the remote helpdesk team
to resolve tickets Computer Installations and Imaging Maintain IT
asset inventory and documentation of system configurations and
processes. Software Management & Installations Network and
networking device troubleshooting Participation in periodic
security audits, accountable for ensuring security controls are
adhered to, systems are secure, and unauthorized access is
prevented. Assist in documentation and implement IT policies and
procedures. What we are looking for: BS/BA Degree in Information
Technology, Computer Science or comparable
experience/certifications in an IT related field. Minimum 5 years
of experience as experience in IT support, system administration,
or related technical roles. Well versed in a broad set of
technologies including networking, storage, service desk,
cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS),
etc. - Microsoft Windows, Linux - Active Directory, Office365 -
Enterprise Networking - Virtual environments - Storage technologies
- Endpoint Management, Computer Imaging Experience deploying and
supporting cloud-based applications Knowledgeable with
cybersecurity best Practices, HIPAA, and/or HITECH requirements.
Ability to work independently and manage multiple priorities in a
fast-paced environment. Excellent English verbal/written
communication and interpersonal skills. Preferred Qualifications:
Healthcare-related IT Experience and/or industry knowledge is a
plus Experience working with remote/offshore teams Project
Management Training or experience (including software) preferred
Background working with an MSP or MSSP environment is an added
advantage What we offer: Position Type: Full time Work Location:
100% onsite in Watsonville, CA. Candidate must reside near or
within 30-mile radius of the city Compensation: $50,000-70,000
annually, depending on experience Professional Growth: Amazing
upward mobility in a rapidly expanding company. Innovative Culture:
Be part of a team that leverages AI and cutting-edge
technologies.
Keywords: HEROIC Cybersecurity, Pleasanton , Senior IT and Desktop Support Technician, IT / Software / Systems , Watsonville, California
