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Assistant Manager Asset Protection

Company: Macy's
Location: Pleasanton
Posted on: May 3, 2021

Job Description:


Macys is proudly Americas Department Store. Theres a reason weve been around for 160 years. Customers come to us for fashion, value and celebration. Macys is also known for giving back to our communities. Now is an exciting time to join Macys. The face of retail is changing, and change requires innovation. Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macys bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.  

Job Overview:

As an Assistant Manager Asset Protection, you will support My Macys Initiatives, Omni Channel Strategies, MAGIC and assist the OAP Manager or Asset Protection Manager to ensure that our store operates efficiently and achieves our shortage goals. Your scope of responsibility will include protecting Company assets, managing Asset Protection payroll expense, supervising Asset protection team and directing shortage initiatives, investigations and surveillances. The Macys Asset Protection Team is committed to diversity, protecting the Macys Brand and improving profit Perform other duties as assigned.

Essential Functions:


  • Implement, monitor, and manage store shortage prevention and awareness programs
  • Analyze shortage results and partner with the OAP Manager or AP Manager to formulate and implement effective preventative action plans
  • Manage and monitor internal and external case productivity and recoveries; conduct investigations when necessary
  • Assist OAP Manager or AP Manager with managing payroll expense
  • Drive new programs and procedures to reduce shortage through training and developing AP team
  • Actively participate in internal and external theft investigations through use of systems and surveillance
  • Establish high level of shortage awareness and effectiveness determined by audit results; work with OAP Manager or AP Manager  to ensure that all policies and procedures are thoroughly understood by AP/LP and store team


  • Role model MAGIC Selling behaviors and lead AP team to provide a customer centric experience
  • Clearly communicate store and Company objectives to ensure both Store Executives and Associates are informed and knowledgeable
  • Collaborate and engage with all Executives and Associates to make shortage awareness a priority
  • Maintain safety awareness and a safe shopping and work environment for customers and associates
  • Assist OAP Manager or AP Manager with conducting audits; follow through on corrective action opportunities


  • Assist OAP Manager or AP Manager  with the recruitment and selection of qualified Asset Protection Associates
  • Work with  OAP Manager or AP Manager to train, motivate, recognize and develop Asset Protection team to maximize business opportunities
  • Partner with OAP Manager or AP Manager to address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
  • Provide input in to performance evaluations, ensuring Associates participate in the development of individual performance improvement plans
  • Advise on administration of Responsibility Based Performance
  • Make recommendations to OAP Manager or AP Manager on Associate promotion, advancement, talent development and termination
  • Regular, dependable attendance and punctuality

Qualifications and Competencies:

  • High School Diploma or equivalent required.
  • A minimum of 1-2 years of leadership / supervisory or related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department.

  • May involve reaching, crouching, kneeling, stooping and color vision.

  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

  • Frequently lift/move up to 25lbs.   

This job description is not all-inclusive, and Macys Inc. reserves the right to amend this job description at any time.  Macys Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.  Candidates for positions in San Francisco ONLY can review their rights and the Companys obligations under SFPC Art. 49 here.  Candidates for positions in Los Angeles ONLY can review their rights and the Companys obligations under LA MC Ch. XVIII Art. 9 here.  Candidates for positions in Philadelphia ONLY can review their rights and the Companys obligations under PC Ch. 9-3500 here.

Keywords: Macy's, Pleasanton , Assistant Manager Asset Protection, Other , Pleasanton, California

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