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Sr / Business Analyst, Sales Systems & Customer Entitlements

Company: Workday, Inc.
Location: Pleasanton
Posted on: May 3, 2021

Job Description:

Sr / Business Analyst, Sales Systems & Customer Entitlements

At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and were serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Job Description

As a member of our Sales Systems team, you will help design, implement and manage operational sales systems to support Workdays strategic investments for continued growth and long term operational scale. You will be part of a multi-talented business systems team that specializes in portfolio management, business analysis, systems and process design along with strong project management skills. You will be responsible for leading business requirements and implementation for select processes, systems, and data across the customer lifecycle that supports developing rich and accurate Customer Entitlement data.


Work with business partners to define the scope of processes, systems and data, where Customer Entitlements are is developed

Document breakage points in the system and people processes and translate those into detailed use case documentation, functional solution requirements, and user process documentation.

Use Agile release planning tools such as Jira to develop artifacts and to provide inputs on scope, use cases, workflows, wire-frames, product requirements, acceptance criteria and other materials as needed to support technical design, development and QA activities

Contribute to deployment testing process to ensure that developed solutions meet business requirements and use case scenarios

Collaborate with IT Architects, Developers and Analysts to refine solution definition and make trade off decisions when necessary

Assist with enterprise-wide program execution and portfolio tracking including coordination of tasks, milestones, and deadlines associated with the projects that you will lead

Intake requirements and design inputs from multiple channels to self-prioritize deliverables and outcomes for the domain you will own

Understand, resolve and communicate quasi-technical and functional roadblocks in the capability delivery process


A passion for systems and technology with an ability to identify creative solutions for complex business problems

3-7 years of Business Systems Implementation or relevant project management experience

Expertise in one or more of the following areas: Go to Market (GTM) systems, New Product Introduction (NPI), Deal Management, Customer Success, Renewals Process & Operations

Experience working with Salesforce suite of applications including CPQ platforms like Apttus or Salesforce CPQ, and comfortable working with data engineers surrounding data lakes.

Background in Agile development and release methodologies, especially for automation of business processes, introduction of new products or monetization strategies

Be able to function effectively in an energetic, fast paced environment while maintaining excellent organizational skills, focus and attention to detail

At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us!

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at

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Keywords: Workday, Inc., Pleasanton , Sr / Business Analyst, Sales Systems & Customer Entitlements, Other , Pleasanton, California

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