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Residency Counselor

Company: Stoneridge Creek
Location: Pleasanton
Posted on: May 3, 2021

Job Description:


The Residency Counselor is responsible for representing the community throughout the sales and decision-making process for prospective residents. This begins with the prospective residents first inquiry to the community, at which time the Residency Counselor provides such service that all information pertaining to the regulations, procedures and policies related to residing at the community are appropriately explained and coordinated with administration.


  • Manages the sales process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual. (35%)
  • Initiates ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate to facilitate the selling process. (20%)
  • Counsels and advises prospective residents, family members and key influencers (physician, attorney, trust officer, as appropriate) to with regards to levels of care, community services and features and the variety of available residential options. (15%)
  • Documents all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision, and accuracy in the Leads Management System. (10%)
  • Displays a thorough and complete knowledge and understanding of all marketing contracts and documents, as well as community amenities and services, so as to communicate effectively with prospective residents.
  • Coordinates and participates in marketing events throughout the year. (10%)
  • Coordinates communication with all necessary parties to facilitate a timely and appropriate sale and move-in process with the Move-In Coordinator and/or Marketing Coordinator. (5%)
  • Actively contributes and provides input in the development and research of the communitys marketing strategies and plans. (5%)
  • Handles all inquiries in a professional and timely manner.
  • Achieves sales goals as outlined by Marketing Director.
  • Meets customer contact goals as outlined by Marketing Director (i.e. setting appointments, appointments kept, outgoing phone calls).
  • Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
  • Performs additional work duties and responsibilities as assigned.


  • At least one-year experience in comparable sales is preferred; education or experience in sales, public relations or sales psychology is desirable.
  • Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups.
  • Strong interpersonal skills are essential.
  • Must have the ability to work independently with self-discipline and self-motivation.
  • Skill in use of computer software including Word, Excel, Outlook, and lead-tracking software.
  • Must have excellent customer service skills.


  • This position is essential to the safety of our residents and staff; and to the operation and function of the community. Employee may be recalled to report to work for an emergency, unusual occurrence, resident care need, visit from regulatory/governing agencies or any other event deemed necessary by the Executive Director, Administrator, and designee.

Stoneridge Creek is a large Continuing Care Retirement Community on 50 acres in Pleasanton, CA in the Bay Area.The community consists of 565 Independent Living Units in Villas, Town Homes, and Apartments, as well as a Healthcare Center consisting of 73 Skilled Nursing beds and 67 Assisted Living Apartments.

Stoneridge Creek strongly promotes its STAR values which are: Service to residents and colleagues (S), Team Success (T), Aiming for excellence (A) and Doing the Right thing (R).

We appreciate your interest in employment opportunities in our community. We are committed to hiring a high quality, professional and caring individuals. We value and recognize the importance of supporting, training, and retaining our employees to better serve our residents. We look for employees with a passion for customer service.

Prior to beginning work at our community, applicants must complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice (over 18 only). The background search includes minor misdemeanors and DUIs.

Stoneridge offers an excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbour 401(k) plan with match.

Apply online at

Keywords: Stoneridge Creek, Pleasanton , Residency Counselor, Other , Pleasanton, California

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