Customer Care Analyst (H)

Company: Jobleads
Location: Pleasanton
Posted on: May 3, 2021

Job Description:

Clerical/Administrative | Pleasanton, CA | Full Time, Contract, and Temporary Job Description Customer Care Analyst 2004 (H) A leading enterprise software solutions company is looking for a Customer Care Analyst to resolve customer issues. The successful candidate will be a team player adept at working in a case-driven environment, and ideally come from a Saas customer service background. The company offers a great work environment! Customer Care AnalystPay and Benefits: Hourly pay: $35/hr Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588) Customer Care AnalystResponsibilities: Lead internal and customer-facing meetings to prepare customers for success in production. Develop and deliver content using WebEx to various stakeholders across the world. Act as liaison between the customer and our internal teams (Support, Documentation, Community, Customer Success Managers, Legal, etc.) and other internal teams to ensure unique customers' needs are being met. Define, document, and maintain business processes, requirements, and policies. Support operations-related initiatives identified by the support management team identify opportunities or business process improvements and make recommendations as appropriate. Provide end-user support to our customers and partners. Analyze ways to improve tools so that customers can be self-sufficient and cases can be avoided. Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc. Manage incoming queues through a case management system to help resolve customer cases quickly and effectively. Customer Care AnalystQualifications: 5-7 years of experience in a customer services role. Bachelor's degree or equivalent experience; business or technical degree preferred. Proven ability to collaborate and build strong relationships. Ability to understand and interpret data from multiple sources. 3-5 years of experience within functional areas of HR or Human Capital Management

Keywords: Jobleads, Pleasanton , Customer Care Analyst (H), Other , Pleasanton, California