Bioinformatics Specialist

Company: Roche
Location: Pleasanton
Posted on: May 3, 2021

Job Description:

This Job position is primarily working in Santa Clara, CA., with a couple of visits to the Pleasanton, CA, campus on a as needed basis.25% Domestic travel is required and international travel may be required.As a member of Global Customer Support, supports on-market products and performs second-level troubleshooting and Support requests for internal and external customers. Participates in and leads design reviews and provides feedback to design team in supporting established service requirements on development projects. Creates and updates documentation and conducts training for internal personnel.ResponsibilitiesFollows established Roche Quality system procedures in execution of workProvides on-market support by addressing Level 2 submissions independently with occasional guidance from senior member of team. Applies knowledge of professional practices, assay performance, and troubleshooting principles and practices.Participates in and may lead design review teams to provide service perspective, reviews and approves design change content, and assists in and/or creates the required deliverables.Creates / revises curriculum for training sessions and delivers training to small groups.Supports service requirements on development projects and creates service and user documentation for internal/external training prior to Launch Decision and for on-market products as needs arise.Utilizes Project management fundamentals to ensure assigned projects are completed properly and on time.Other duties as assigned by managementRequirements:Technical Support Experience (Field or Customer-Facing role incorporating experience with Troubleshooting and Training)Experience with next-gen sequencing technologies and methods (eg, library preparation, target enrichment/hybridization, qPCR)University Degree, Bachelor's Degree (e.g. in science or related discipline, Bioinformatics knowledge) Preferred: MSc in Molecular Biology or Related FieldPossesses good communication, organizational and logical thinking skills. Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge. Effectively communicates with internal partners as issues escalate to more advanced problems and works to satisfy internal and external partnersAbility to work independently on assigned tasks of moderate scope with minimal guidance or supervision. Exercises judgment within defined procedures and practices to determine appropriate actionAbility to interact with appropriate cross-functional groups.Experience with secondary/tertiary analysis of NGS data, interpretation of public annotation databases, tools (BLAST, Bowtie, Clustal, etc.), and common algorithms for evaluating sequencing data.Good knowledge in Bash, Python, R, and a high degree of familiarity with Debian and RedHat based distributions (Debian, Ubuntu, RHEL, CentOS), particularly with a focus on system service and process configurations.Project management background in a scientific or academic setting with the ability to work across multiple businesses, scientific, and technical teams to propose and monitor the end-to-end customer experience. Involvement in managerial roles centered around storage of sequencing data, databases, and/or NGS-diagnostics is formation Security and Data Privacy fundamentalsRoche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individuals race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@.Full timeSDL2017

Keywords: Roche, Pleasanton , Bioinformatics Specialist, Other , Pleasanton, California