Our client, a HR and finance software company, has an exciting
opening for a Business Analyst to join their team. If you're
interested, please send an updated resume!
Title: Salesforce Business Analyst Location: REMOTE for now;
Pleasanton, CA Type: 6 months contract with potential
We are looking for a collaborative team-player with a can-do
attitude to join our team as a Business Analyst on the Global
Support Enablement team. As a Business Analyst, you will work
within a global team, spanning various time zones and ensure
excellent customer service. In this role, you will partner closely
with our internal Business Technology group and our Support teams
to maintain and enhance our systems and tools largely powered by
Key Areas of Responsibilities:
Provide complete, detailed business requirements to enable new
acquisitions and their users to smoothly transition to Workday.
Participate in improvement, scaling, and support of Customer
Test new features during user acceptance testing (UAT) of
projects; including tracking issues through to resolution and
securing end user acceptance sign-off
Learn the case management system in detail and assist with
system documentation for the Support operations team
Provide guidance and training to Support teammates on processes
Leverage business knowledge and expertise to identify
opportunities for process or system improvements
Troubleshoot and triage reported system issues and work with the
business and the IT department to find viable solutions and
facilitate resolution of issues.
Skills and Experience Needed:
Experience working with mergers and acquisitions.
Must be a skilled communicator,