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Salesforce Business Analyst

Company: Ascent Services Group
Location: Pleasanton
Posted on: May 31, 2021

Job Description:

Our client, a HR and finance software company, has an exciting opening for a Business Analyst to join their team. If you're interested, please send an updated resume!

Title: Salesforce Business Analyst Location: REMOTE for now; Pleasanton, CA Type: 6 months contract with potential extensions

We are looking for a collaborative team-player with a can-do attitude to join our team as a Business Analyst on the Global Support Enablement team. As a Business Analyst, you will work within a global team, spanning various time zones and ensure excellent customer service. In this role, you will partner closely with our internal Business Technology group and our Support teams to maintain and enhance our systems and tools largely powered by

Key Areas of Responsibilities:

Provide complete, detailed business requirements to enable new acquisitions and their users to smoothly transition to Workday.

Participate in improvement, scaling, and support of Customer Support tools.

Test new features during user acceptance testing (UAT) of projects; including tracking issues through to resolution and securing end user acceptance sign-off

Learn the case management system in detail and assist with system documentation for the Support operations team

Provide guidance and training to Support teammates on processes and tools

Leverage business knowledge and expertise to identify opportunities for process or system improvements

Troubleshoot and triage reported system issues and work with the business and the IT department to find viable solutions and facilitate resolution of issues.

Skills and Experience Needed:

Experience working with mergers and acquisitions.

Must be a skilled communicator,

Keywords: Ascent Services Group, Pleasanton , Salesforce Business Analyst, Other , Pleasanton, California

Click here to apply!

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