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Engagement Specialist

Company: Jobleads
Location: Pleasanton
Posted on: June 9, 2021

Job Description:

Every small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, providing expert advice and customized support so that they're always ready for whatever lies ahead. Mineral brings together the best of two HR and compliance powerhouses: ThinkHR and Mammoth. By combining certifiedHRexperts with tech-enabled tools, Mineral takes the guesswork out of HR. Our innovative platform is a one-stop resource for small businesses, filled with everything they need to tackle even the trickiest workplace issues with confidence. Humble brag alert: Mineral has been consistently recognized for our award-winning culture, and we're especially proud of our2020 Great places to Workcertification. Simply put, Mineral is a place where people want to be, which could explain why we've also been ranked among the nation'sfastest-growing private companies. As a company, Mineral is also made up of incredibly diverse, vibrant individuals, working together for the greater good. We're here to help our clients build healthy, thriving organizations, and we're looking for some like-minded people to help us do it. Our mission is to elevate teams every day. As an Engagement Specialist, you work with our key strategic partners to set the tone for our clients' first experience in elevating their teams with our HR solution platform. You will support clients with administration training, user reporting, and tailored branding of content materials in this role. Your ability to collaborate within our organization with our Sales, Advisory Services, Engineering, and Product teams will ensure our partners and clients have the well-rounded knowledge, resources, and support they need to be a successful provider of our suite of HR solutions. Responsibilities: Single point of contact for onboarding and implementation of all new clients in a market Making calls into employer groups to schedule demonstrations of product/platform Keeping onboarding demo pipeline full by proactively reaching out to new clients through calling Setup of new partner portals and edits of existing partner portals, including any custom branding or edits required Assist with bulk user and client uploads to set up clients in platform Provide custom user and/or platform reports as needed for partner Partner with Customer Support, Account Managers, Product, Advisory Services, and Engineering to capture product feedback and stay up to date on platform changes Tracking and documenting applicable fields within and other internal tools to ensure pertinent information is reaching the correct teams and workspaces Provide monthly updates on goals and KPIs for tracking and goal attainment to manager and utilization data to client Requirements: Customer service experience with the ability to focus on solutions Strong organizational skills and the ability to create clear business processes Self-motivated professional with strong work ethic, integrity, and values Associate's degree; or equivalent combination of education and experience Benefits and Perks Generous medical, dental, and vision insurance coverage 401k + company match Flexible PTO + Company Holidays Corporate Bonus Program Paid Family Leave Other market competitive perks and benefits Equal opportunities, accessibility for all Mineral values diversity and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mineral are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We're also committed to providing reasonable accommodations for qualified applicants with disabilities in our job application and recruitment process. If you need assistance or an accommodation, don't hesitate to reach out to us at careers@

Keywords: Jobleads, Pleasanton , Engagement Specialist, Other , Pleasanton, California

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