Escrow Branch Manager (PGP Title)
Company: Pulte Mortgage
Posted on: September 7, 2021
Responsible for achieving branch strategic and financial
objectives by establishing and overseeing efficient
closing/settlement processes, developing internal and external
customer relationships, preparing and maintaining branch budgets
and managing and developing branch staff.
daily branch operations are conducted in accordance with operations
- Establish and monitor processes for accurate and timely
processing of title, scheduling, closing preparation, closing and
- Coordinate with business partners to ensure smooth transitions
and support between land, construction, sales, accounting and
quality customer service. Monitor and respond to Pulte Group's
customer service management system (CQE).
and respond to monthly quality and accounting audits
proper handling of all funds and closings
and adhere to departmental budgets with focus on expense reduction
and maximizing revenue
value of PGP to Pulte Group and Pulte Mortgage, customers, realtors
and other lenders
as a team member in allocating and coordinating the work
thorough and current knowledge of all federal, state, and local
regulations as well as internal policies and procedures
abreast of area competitors' products, services and
and foster branch participation in division/community events and
promote Pulte values and culture
that all security procedures are followed, branch is operationally
sound, and satisfactory audits are achieved.
& mitigate operational risk and to ensure ongoing adherence with
duties as assigned
MANAGEMENT RESPONSIBILITIES COACHING &
appropriate staffing to meet department needs
recruiting and selection tools/processes to build organizational
work according to employee's abilities and skills
- Evaluate employee performance
and plan for compensation actions in accordance with that
- Provides developmental
opportunities through identification of internal and external
- Provides continuous coaching
with regard to functional and leadership as well as technical
skills and behaviors
- Maintain staff schedules to
provide adequate coverage at all times
- Facilitate regular employee
meetings to discuss goals, disseminate company information, discuss
operational issues, etc.
- Supervise, coach, and develop
staff regarding service expectations, policies, procedures,
products, systems and banking transactions.
School Diploma or equivalent required. College degree
Public preferred (required in some states)
Officer license may be required
- Supervisory Minimum of 2 years at a supervisory level or
of 5 years' escrow operations experience/minimum of 5 years' full
responsibility running an escrow desk is required.
to lead branch staff in order to achieve branch goals.
leadership and delegation skills.
to work and interact with departments throughout the
- Effective communication, presentation, and organization
- Specialize in RESPA with understanding of company's underwriting
- Understanding of title and settlement rules and regulations is
- Knowledge of real estate law and title escrow curative
procedures is preferred
- Knowledge of abstracting and examining is preferred
All offers of employment
are contingent upon clear results of a comprehensive pre-hire
background check including credit, criminal, education and
All employees must be committed to fair and nondiscriminatory
lending, in conformity with the Equal Credit Opportunity and Fair
Housing acts, and to compliance with all applicable laws,
regulations and company policies. Employees must act responsibly in
their efforts to provide financial services to Pulte customers and
to provide support to Pulte's core purposes.
We offer a comprehensive Total Rewards package. For details,
please visit the Employee Benefits tab on our main careers page at
This position is in Pleasanton, California, It is south of
Oakland and north of San Jose.
Keywords: Pulte Mortgage, Pleasanton , Escrow Branch Manager (PGP Title), Other , Pleasanton, California
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