Instrument Services Coordinator
Company: 10x Genomics Inc
Location: Pleasanton
Posted on: January 23, 2023
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Job Description:
About the Role/Team:
This position has the primary responsibility of scheduling and
coordinating the work tasks and activities of 15+ instrument
service engineers globally to maximize utilization of the available
human resources while assuring customer satisfaction, in
collaboration with Regional Service Managers / Team Leaders. 10X
Genomics instruments are highly complex and require the delivery
and installation to be precisely coordinated between the customer,
the delivery carrier, the white glove service provider and the
field service engineer. It will be your responsibility to make sure
all these activities align, so that our customer receives a world
class experience from day 1 of ownership.
What you will be doing:
Minimum Requirements:
Preferred Qualifications:
What you'll do!
As part of the Instrument Services team, you will be instrumental
in the day to day running of the service operations. You will be
the glue that pulls it all together, from instrument shipping to
delivery and organizing the white glove services so all be on site
at the same time. Make sure we complete all the pre site checks in
a timely fashion and capture all documents in the Pre site folder.
Ensure the timely completion of all required service documentation.
Follow up with customers regarding instrument performance post
service intervention. Communicate proactively and share information
with field team members, Service Operation team, Technical Service
and Customer Service teams, in addition to other support functions
to ensure the success of 10X Genomics.
Contribute to the Service Knowledge Base and actively support
increased utilization of the knowledge management database. Provide
feedback to field service leadership regarding field service
engineer training and development needs. Recommend methods to
improve field service efficiency and productivity working together
with regional teams. Identify opportunities to improve overall
service delivery processes, remote tools, support capabilities, and
customer satisfaction.
#LI-JF1Below is the salary range for this full time position. The
actual base pay will depend on several factors unique to each
candidate, including one's skills, qualifications, and experience.
At 10x, the base salary is also just one component of the Company's
total compensation package.This role is also eligible for 10x's
annual bonus program, equity grants, and comprehensive health and
retirement benefit programs. Your 10x recruiter can share more
about the specific salary range during the hiring process.Pay
Range$82,800-$101,200 USDAbout 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more
than a mission for us. It is a commitment. This is the century of
biology, and the breakthroughs we make now have the potential to
change the world.
We enable scientists to advance their research, allowing them to
address scientific questions they did not even know they could ask.
Our tools have enabled fundamental discoveries across biology
including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions,
pursue new ideas, and perform at their best in an inclusive and
dynamic environment. We know that behind every scientific
breakthrough, there is a deep infrastructure of talented people
driving the life sciences industry and making it possible for
scientists and clinicians to make new strides. We are dedicated to
finding the very best person for every aspect of our work because
the innovations and discoveries that we enable together will lead
to better technologies, better treatments, and a better future.
Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered
without regards to race, color, religion, national origin, age,
sex, marital status, ancestry, physical or mental disability,
veteran status, gender identity, or sexual orientation,or any other
characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party
recruiters or agencies. Any resume or application submitted to 10x
without a vendor agreement in place will be considered unsolicited
and property of 10x, and 10x will not pay a placement fee.
Keywords: 10x Genomics Inc, Pleasanton , Instrument Services Coordinator, Other , Pleasanton, California
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