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Senior Technical Specialist (MAD-EJ-OR)

Company: Hitachi
Location: Pleasanton
Posted on: March 17, 2023

Job Description:

Location:Pleasanton, California, United StatesJob ID: R0010241Date Posted:2022-06-20-07:00Company Name:Hitachi High-Tech America, Inc.Profession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:NoJob Description:COVID-19 Vaccination Requirement: Hitachi High-Tech America, Inc. ("HTA") requires all employees to be fully vaccinated against COVID-19. All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.Remote Working: Onsite 90% / Remote 10%COMPANY: Hitachi High-Tech America, Inc. (HTA)DIVISION: Metrology and Analysis Systems Division (MAD)POSITION: Senior Technical SpecialistTRAVEL: Up to 25% (domestically and internationally)POSITION SUMMARYThe Senior Technical Specialist (STS) is responsible for documentation, training, expertise, and guidance as applied to the instrument base that is assigned within the service organization. The STS role works closely with other Technical Specialists and New Products Engineers to transition new products to field operations. The STS can expect to travel to Japan to learn new instruments introduced by the factory, support the development of training and service documentation, support implementation of field service projects related to the equipment, and ultimately interface with the factory on all problems or issues with regard to the assigned equipment. Although the STS reports into a Service Manager, they also work closely with Hitachi High-Tech America, Inc. (HTA) and Hitachi High-Tech (HHT) technical departments and the national service organization as a whole. HTA's management team will establish plans and priorities for STS engineers to follow which could include temporary reassignment to the Product Support/Technical Support Group as necessary to accomplish divisional or department objectives.PRIMARY RESPONSIBILITIESInterface with on-site service engineers in the troubleshooting and resolution of more complex problems requiring advanced levels of knowledge and experienceProvide local support to customers in his/her area as necessary and decided by their managementWork with NPI Engineers as necessaryConduct ongoing on-the-job (OJT) and classroom training, as requiredAct as a lead engineer in the first-time installation of newly introduced instruments, ensuring that proper techniques and procedures are passed to the local service personnel installing the instrumentsSupply proper communications and reports to the factory design group regarding problems and issues seen by the HTA Service DepartmentMaintain the highest possible technical knowledge level for the assigned instrumentsWork weekends, nights, or other shifts as assigned required to meet customer or company business requirementsTravel domestically and overseas, as necessary to perform position responsibilitiesWork with multifunctional groups towards completion of a common goalParticipate in the administration of the service department by working with special assignments that require technical input. (i.e. spare parts selection, training programs, service procedures, etc.)Maintain appropriate records of all work performed and training receivedComply and adhere to company policiesComplete assigned OJT, with the goal of process certificationManage and maintain any traveling inventory according to department policy and procedureProtect and maintain company property. (i.e. traveling inventory, company car, test equipment, tools, computers, etc.)Provide preventive maintenance and emergency service on the equipment within the assigned territory or assigned customerSet and keep appropriate schedules for service on the assigned equipmentInstall and test the assigned equipment at the customer siteTrain less experienced engineers via OJT and classroom trainingPerform other duties as assignedEDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTSAS degree in electronics or relevant field (BS degree in Electronics Engineering or relevant field preferred)BSEET (or equivalent) certification - or - ASEET (or equivalent) certification plus two additional years of related experience beyond required experience listed belowEXPERIENCE and TRAVEL REQUIREMENTSOne (1) year of experience as a Technical Specialist at HTAFive (5) years of direct field service experience at HTAKnowledge of analog and digital circuitry as applied to our equipmentExperience using digital volt meters, oscilloscopes, hand tools, and computersBasic understanding of Physics and ChemistryExperience disassembling and assembling intricate parts as related to selected instrumentsKnowledge of analog and digital circuitry as applied to our equipmentRequires equipment specific operational skillsRequires experience disassembling and assembling intricate parts20% average international and domestic travelKNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTSStrong work ethic (timely, prepared, punctual, etc.)Strong verbal and written communication skillsAbility to effectively communicate information to customers and manager regarding service activities and schedulesAbility to work without instructionsAbility to complete system installation including Advanced Customer TrainingAbility to provide Room SurveysAbility to provide technical supervision and guidance to other Field Service EngineersAbility to supervise the work schedule of other Field Service EngineersAbility to communicate with peer engineers and factory personnel to solve extremely complex service callsAbility to solve extremely complex problems utilizing independent actions and a high degree of initiativeAbility to prepare documentation for OJT or classroom trainingAbility to work on assignments that are complex utilizing considerable judgment and initiativeAbility to give training classes or OJT on complex system theory to both field service engineers and customersAbility to work from schematics using various test equipment and mathematical calculations specific to electronics is requiredAbility to effectively interface with customers, both internal and externalSolid electronics and mechanical skills are requiredAbility to train less experienced engineers in OJT and classroom environmentsAbility to perform new support functions as assignedAbility to fill the role of a leader in the departmentMust have and retain valid driver's license in resident State. Must be insurable by our insurance carrierMust be eligible for and receive company credit cardPortray professionalism and pride in appearance while conforming to company dress policyComplete assigned formal training with a grade of 70 or more on all testsEqual Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Keywords: Hitachi, Pleasanton , Senior Technical Specialist (MAD-EJ-OR), Other , Pleasanton, California

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