Provider Specialist

Company: Hively
Location: Pleasanton
Posted on: March 17, 2023

Job Description:

Who We Are Hively, derived from lively and hive, is a thriving community full of life and energy. Hivelys mission is to strengthen Alameda County families so that everyone in our community can thrive. Hively supports local families through child care stipends and referrals, parent education and family classes, mental health services and daily essentials (diapers, clothing, etc). This past year, we served over 2,000 local families and children seeking child care referrals and served 975 child care providers. We are fueled by our passion for strengthening thousands of families, regardless of ability to pay. While the pandemic threatened the very existence of many child care businesses, we were ready to answer this challenge by offering extra support to child care providers and local families, from masks and gloves to additional subsidies. California Assembly person Rebecca Bauer-Kahan recognized our outstanding work during the pandemic and awarded Hively with a California Nonprofit of the Year Award. Our Team & Culture At Hively, we strive to ensure all staff feel and encourage a sense of belonging, caring, and support. We prioritize learning, listening, and growing together. The Opportunity Reporting to the Program Manager, the Provider Specialist will play a key role in onboarding, training and maintaining relationships with (FFN - Family, Friend & Neighbor) childcare providers. They will ensure compliance with our standard operating procedures and ensure that providers are given the tools and information needed to be a part of the Hively programs. What youll be doing:

• Onboarding childcare providers and providing training on systems and billing procedures
• Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets
• Entering and scanning provider rates, Licenses and required forms for the AP in the CC3/CC4 system
• Assisting in the trustline application process for new providers
• Collecting required forms and identification documents and uploading them into the system
• Assisting Sr. Provider Specialist with School District entries in the system annually and the administrative team in the data entry
• Communicating with parents and providers regarding their payment breakdown for the month
• Fielding payment questions and acting as the main point of contact for provider payments
• Backup administrative team as needed
• Other tasks as assigned What you should bring:
  • BA/BS with major coursework in social services/human development or related field
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Technically savvy with ability to learn new systems quickly
  • Ability to handle PII (personally identifiable information)
  • Experience using Microsoft Office software and Google Suite
  • Knowledge of all aspects of business office procedures
  • Ability to communicate effectively both orally and in writing
  • Ability to develop and maintain good working relationships with diverse groups of people
  • Basic math skills
  • Strong organizational skills
  • Ability to appear for work on time
  • Ability to follow directions
  • Ability to understand and follow posted work rules and procedures Preferred Knowledge, Skills and Abilities
    • Prior experience in a Family Services role Benefits * Medical, dental and vision plans covered at 100% for the employee * Health & Dependent Care FSA & HSA * 14 Paid Holidays * Generous paid time off policy * Tuition Reimbursement * Employee Assistance Program * Life & Long Term Disability Insurance covered 100% by Hively * 403(b) plan and SEP-IRA plan with an employer contribution of 5% * Industry competitive salary ranges Attracting Candidates from All Backgrounds While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. Note: Benefits described apply for full-time, permanent positions only.
      
      PI207931856

Keywords: Hively, Pleasanton , Provider Specialist, Other , Pleasanton, California