Company: Hendrick Automotive Group
Posted on: March 17, 2023
Acura of PleasantonLocation: 4355 Rosewood Dr, Pleasanton,
California 94588Summary: - Responsible for identifying and
documenting service, maintenance, and repair service for customers.
- Responsible for scheduling service to be performed.Supervisory
Responsibilities: - This job has no direct supervisory
responsibilities.Essential Duties and Responsibilities include the
- Greets customers in the service drive area and assists them
with the process of checking vehicle in for service.
- Assists Service Advisor by working with customer and technician
to identify required maintenance.
- May advise customers on necessary and recommended
- May offer additional services and repairs to customers.
- Assists with moving vehicles.
- Assists customers with reviewing documentation, processing
payment, and returning keys for completed services.
- Schedules appointments with customer.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
system - - - -
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assignedQualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. - The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
medical conditions to perform the essential functions.Desired
Education:o - -GED--- - -High School Diplomao - -Associate Degreeo
- -Bachelor Degreeo - -Master Degreeo - -Doctorate DegreeField of
Study/Work Experience:o - -Accounting--- - -Automotiveo -
-Businesso - -Human Resourceso - -Information TechnologyDesired
Work Experience:--- - -up to 3 yearso - -3-5 yearso - -5+
yearsEducation/Experience:Previous experience in automotive or
customer service industries desired. Basic knowledge of the
mechanical operations of vehicles. - Excellent interpersonal,
customer service, and organizational skills.Certificates and
Licenses:--- - -Valid Driver's Licenseo - -Automobile Salesperson
LicenseComputer Skills:Intermediate skills in Microsoft Office
products. Ability and knowledge of the Dealership Management System
and other web based applications utilized for
operations.Communication Skills:Ability to understand and follow
instructions. Ability to communicate effectively with customers and
company personnel.Attendance Expectations:The position requires
regular and predictable attendance. - Scheduled shifts may include
evening hours, weekends, and holidays.Physical Demands:While
performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit.May be exposed to load noise, vibration,
exhaust fumes, and other service repair conditions.Environment
Demands:Duties are generally performed in the service area.
Responsibilities may include conducting road tests on customer
vehicles. Work includes inspection of customer vehicles and
frequent movement around the Service Department to convey
information between customers and service technicians. Frequently
interacts with customers, service manager and service technicians,
and employees from various departments in the dealerships.Verbal
and Writing Ability:Ability to read and comprehend instructions,
correspondence, and memos. - Ability to effectively present
information in one-on-one and small group situations to customers
and other employees.Math Ability:Ability to add, subtract, multiply
and divide.Reasoning Ability:Ability to apply common sense
understanding to carry out instructions. Ability to deal with
standardized situations. -Core Values:To perform the job
successfully, an individual should demonstrate the following Core
Values:Servant LeadershipServant Leaders consciously put the needs
of others before their own, because to serve people is to value
them.Teamwork through Trust & RespectDiversity is strength, and
when we trust and respect one another we can work as a team to
achieve at a high level.IntegrityBeing honest and transparent with
people, in an effort to do the right thing within the letter and
spirit of the law, drives every action we take and every decision
we make.Commitment to Customer EnthusiasmEvery day we recommit
ourselves to the customer experience, and we are empowered to
exceed the expectations of our customers.Passion for
WinningHendrick's tradition of winning is based on the idea of
striving to be the best, not the biggest, and is therefore defined
by how we treat our people.Accountability at All LevelsTaking
ownership of our actions and our decisions allows us to grow as
individuals, and support each other as a team.Commitment to
Continuous ImprovementEvery day we soften our hearts as well as our
egos, in order to seek out and improve upon areas of opportunity
within ourselves and our team.This job description in no way states
or implies that these are the only duties and responsibilities to
be performed by this employee. - The employee will be required to
follow any other instructions and to perform any other duties and
responsibilities upon the request of a supervisor. - This job
description is subject to revision at the discretion of the
company.The Service Assistant Position has a Pay Scale consisting
of the following elements and ranges. - Wages include Base Hourly
Compensation of between $20.00 and $25.00, depending on experience.
- -#cbHendrick is an Equal Opportunity employer. Minorities, women,
veterans, and individuals with disabilities are encouraged to
apply. For more information regarding the EEOC, please visit .
Keywords: Hendrick Automotive Group, Pleasanton , Service Assistant, Other , Pleasanton, California
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