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Global Partner Support Specialist #PP

Company: Avispa Technology
Location: Pleasanton
Posted on: May 25, 2023

Job Description:

Global Partner Support Specialist 709 #PPA leading enterprise software solutions company is seeking a Global Partner Support Specialist. The successful candidate will answer partner support requests and complete operational processes across our global partner ecosystem. The ideal candidate is experienced in navigating various sales and ticketing systems. The company offers a great work environment. Global Partner Support SpecialistPay and Benefits:

  • Hourly pay: $30/hr

  • Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588)
  • W2 Employment, Group Medical, Dental, Vision, Life,Retirement Savings Program,PSL

  • 40 hours/week, 8 Month Assignment, Possible extension/conversion
    Global Partner Support SpecialistResponsibilities:

    • Data owner for data integrity.
    • Help support operational enablement through systems set-up.
    • Become an expert on operational processes and serve as a go-to resource for internal and external stakeholders on day-to-day operations.
    • Work cross-functionally to help on escalations of operational issues.
    • Communicate and cooperate with teams across international time zones.
    • Other duties as assigned.
      Global Partner Support SpecialistQualifications:

      • 2+ years of experience in an operational or business operations capacity.
      • 1+ years experience in an external support role.
      • Experience working with global cross-functional teams in a fast-paced environment across multiple time zones.
      • system experience is required.
      • Proficient in Microsoft Suite and GSuite.
      • Can drive issues to closure.
      • Sense of urgency and ability to adhere to set timelines and SLAs.
      • Advanced Excel and Tableau experience is preferred.
      • Able to work independently and in a team, meticulous, critical thinker, and performance-driven.
      • Strong ability to analyze issues, solve problems, and recommend improvements to processes.
      • Effective meeting management and steadfast follow-through on action items.
      • Project coordination skills are essential.
      • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams.
      • Experienced in navigating various sales and ticketing systems.
      • Strong process and data analytics understanding.
      • A passion for quality and service.
      • Organized with demonstrable ability to adhere to timelines and SLAs, and excels working in a multifaceted, fast-paced environment.
      • Customer Support skills.

Keywords: Avispa Technology, Pleasanton , Global Partner Support Specialist #PP, Other , Pleasanton, California

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