Front Desk Supervisor
Company: Pyramid Global Hospitality Hotel Group, Inc.
Location: Pleasanton
Posted on: September 12, 2023
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Job Description:
About Us
At Pyramid Global Hospitality, people come first. As a company that
values its employees, Pyramid Global Hospitality is dedicated to
creating a supportive and inclusive work environment that fosters
diversity, growth, development, and wellbeing. Our commitment to a
People First culture is reflected in our approach to employee
development, employee benefits and our dedication to building
meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits,
including comprehensive health insurance, retirement plans, and
paid time off, as well as unique perks such as on-site wellness
programs, local discounts, and employee rates on hotel stays. In
addition, Pyramid Global Hospitality is committed to providing
ongoing training and development opportunities to help our people
build the skills and knowledge they need to advance their
careers.
Whether you are just starting out in the hospitality industry or
are a seasoned professional, Pyramid Global Hospitality offers a
supportive and collaborative work environment that encourages
growth and fosters success, in over 230 properties worldwide. Join
their team and experience the benefits of working for a company
that values its employees and is committed to creating exceptional
guest experiences.
Check out this video for more information on our great company!
Location Description
At the Pleasanton Marriott we pride ourselves on being the best
employer in the area. What sets us apart? Our culture, full benefit
plans, including 401k with a company match and our lucrative bonus
programs, to name a few. We are looking for talented people who
have a genuine passion for service. Our Core Values involve
personal development, people, and a desire for wanting them to
succeed. We believe each member of our team has a key part to play
in our delivery of outstanding service and memorable experiences
for each guest. We want a hotel that people want to come to, not
through. Find out today what a career with Pyramid Hotel Group at
the Pleasanton Marriott can mean for you!
Pleasanton Marriot boasts 245 rooms, 4100 sq ft of event space, a
restaurant and a bar.
Overview
Join the Newly Renovated Pleasanton Marriott!
Located in heart of the Silicon Valley, the newly renovated
Pleasanton Marriott is currently seeking service-oriented
individuals, with a can-do attitude and a passion for excellence to
join our team!
At the Pleasanton Marriott we embrace our employees through an
employee first culture of care providing our employees with
respect, support and rewards.
We offer all of our employees the following benefits:
The Pleasanton Marriott is an Equal Opportunity Employer committed
to a diverse and inclusive work environment. EOE/AA
Qualifications
The Front Desk Supervisor provides guidance and leadership as the
lead Front Office Clerk ensuring consistent quality customer
service is delivered.The Front Desk Supervisor will:Communicate
effectively both verbally and in writing to provide clear direction
to staff. Monitor lobby traffic and make staffing adjustments
accordingly. Greet guests immediately with a friendly and sincere
welcome. Promptly complete the registration process by inputting
and retrieving information with routine difficulty from a computer
system, confirming pertinent information including number of guests
and room rate. Promote the Pyramid Hotel Group marketing program.
Make appropriate selection of rooms based on guest needs.
Non-verbally confirm the room number and rate. Require standing and
continual mobility throughout front office area. Handle cash, make
change and balance an assigned house bank. Accept and record
vouchers and other forms of payment. Convert foreign currency at
current posted rates. Perform accurate moderately complex
arithmetic functions using a calculator. Post charges to guest
rooms and house accounts using the computer. Promptly answer the
telephone using positive and clear English language. Input messages
into the computer. Retrieve messages and communicate the content to
the guest. Retrieve mail, small packages and facsimiles for hotel
guests as requested. Remain calm and alert, especially during
emergency situations and/or heavy hotel activity, serving as a role
model for Front Office Staff and other employees. Resolve customer
complications and complaints by conducting thorough research of the
situation and the most effective solutions. Make decisions and take
action based on previous experience and good judgment, sometimes
revising procedures to accommodate unusual situation. Authorize
revenue allowances to remedy problems only after other alternative
solutions have been offered. Other attendance in conformance with
the standards, which may be established by Pyramid Hotel Group from
time to time, is essential to the successful performance
Keywords: Pyramid Global Hospitality Hotel Group, Inc., Pleasanton , Front Desk Supervisor, Other , Pleasanton, California
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