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Front Desk Supervisor

Company: Marriott Pleasanton
Location: Pleasanton
Posted on: November 15, 2023

Job Description:


Join the Newly Renovated Pleasanton Marriott!

Located in heart of the Silicon Valley, the newly renovated Pleasanton Marriott is currently seeking service-oriented individuals, with a can-do attitude and a passion for excellence to join our team!

At the Pleasanton Marriott we embrace our employees through an employee first culture of care providing our employees with respect, support and rewards.

We offer all of our employees the following benefits:

- Quarterly bonus opportunities
- Free parking
- Free employee meal program
- Hotel room discounts with the Marriott brand as well as Benchmark Pyramid hotel properties
- 401K with employer match
Additionally, we offer our full-time employees the following benefits:

- Comprehensive employee benefit/insurance programs
- Company paid life and AD&D insurance
- Tuition reimbursement
- Paid Time Off with unlimited PTO rollover and PTO cash out options
- 7 Paid Holidays
The Pleasanton Marriott is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA


The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance


Keywords: Marriott Pleasanton, Pleasanton , Front Desk Supervisor, Other , Pleasanton, California

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