Quality Business Operations Leader

Company: Phil, Inc.
Location: San Francisco
Posted on: June 3, 2025

Job Description:

Company Overview:
Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.Phil's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!Position OverviewWe are seeking a skilled and experienced Quality Leader to join our operations team at PHIL. Reporting to the CTO, this role will focus on optimizing workflows and processes within our internal pharmacy, fulfillment partners, and patient & provider advocacy teams. The goal is to drive continuous improvement in operational efficiency, ultimately enhancing service quality and patient experience.You will play a key role in improving the effectiveness of the success teams by streamlining workflows, eliminating bottlenecks, and refining processes to ensure that we deliver consistently high-quality results. By improving the quality of our processes, we aim to see direct improvements in the overall quality of service provided to our patients and healthcare providers.Key Responsibilities

• Process Improvement & Workflow Optimization: Develop, implement, and maintain comprehensive quality management systems that improve the efficiency and effectiveness of workflows across the organization. Continuously assess and enhance operational processes to eliminate inefficiencies, reduce bottlenecks, and streamline task execution.
• Continuous Quality Monitoring: Regularly evaluate and optimize quality programs, using data and feedback from key stakeholders (patients, providers, and internal teams) to identify areas for process enhancement. Ensure that quality metrics align with operational goals and performance outcomes.
• Lead Cross-Functional Collaboration: Work closely with various internal teams (pharmacy, fulfillment, patient advocacy) to design and implement improved processes and workflows. Lead root cause analyses for quality-related issues and drive process optimization to prevent future inefficiencies and enhance team performance.
• Quality Standard Development: Lead the creation and implementation of new quality standards, policies, and procedures that directly improve workflow efficiency and service quality across the organization. Ensure alignment of new standards with operational goals and the overall strategic vision.
• Mentorship & Team Development: Supervise, mentor, and provide guidance to the quality team, fostering a culture of continuous process improvement. Promote team development through training, feedback, and collaboration to help enhance overall team performance.
• Reporting & Presentation: Prepare and present regular quality and process optimization reports to senior management, highlighting key performance indicators, metrics, and process improvements. Provide insights and recommendations for further enhancing operational efficiencies.Qualifications
  • 7-10 years of experience in quality management, with a proven ability to optimize workflows and processes within complex environments.
  • Experience in pharmacy or healthcare preferred, but a strong background in operations or customer service-focused environments will be considered.
  • Demonstrated success in leading quality improvement initiatives that have directly improved operational workflows and performance outcomes.
  • Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions.
  • Deep understanding of quality assurance principles, operational workflows, and process optimization best practices.
  • Ability to work cross-functionally with diverse teams to resolve process issues and improve workflow efficiency.
  • Willingness to learn and understand internal operational workflows to quickly identify root causes of inefficiencies.
  • A collaborative team player who is passionate about helping others improve and grow.
  • Certification in quality management (e.g., Six Sigma, Lean, ASQ) preferred.Benefits:
    • Ground floor opportunity with one of the fastest-growing startups in health-tech
    • Competitive compensation (commensurate with experience)
    • Full benefits (medical, dental, vision).
    • 401(k) contribution opportunity.Phil Inc. is an equal-opportunity employer.
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Keywords: Phil, Inc., Pleasanton , Quality Business Operations Leader, Other , San Francisco, California