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RMA Coordinator

Company: Ascent
Location: Sunnyvale
Posted on: November 13, 2019

Job Description:

RMA CoordinatorSunnyvale, CA6-Month ContractPrimary Function of Position:To receive, process, and reconcile all RMAs in the Service Depot material. Proactively monitor and expedite the movement of material through the receiving process.Roles and Responsibilities:

  • Process, disposition, and track related returns
  • Receive all field returns
  • Process specific returns requiring sterilization to ensure safe handling
  • Process all items returned from repair service providers into appropriate inventory locations
  • Shipment and receipt of repairable items to and from external service providers
  • Expedite excess returns for priority release to Service Inventory
  • Manage discrepant returns to enable RMA processing
  • Control of returns material storage within RMA Receiving area
  • Conduct daily cycle counts to validate inventory integrity of RMA service spares
  • Identify and communicate gaps in RMA process
  • Demonstrate strong understanding of Standard Operating Procedures (SOPs), Department Operating Procedures (DOPs), and work instructions
  • Perform other projects or duties that may be assigned ?Skill/Job Requirements:
    • Be a motivated self-starter and to learn quickly and apply new knowledge effectively
    • Identify opportunities and obstacles and take appropriate necessary action to address.
    • Demonstrate the composure required to perform effectively under stressful situations.
    • Possess good problem solving and decision-making skills.
    • Embrace change, be effective in the face of ambiguity, and modify behavior when appropriate to achieve organizational objectives.
    • The ability to assess risk and willingness to take calculated risks to achieve goals ?In order to adequately perform the responsibilities of this position the individual must have:
      • Knowledge of Service Operations and/or Reverse Logistics, preferred
      • Understanding of ERP Business Information Systems (e.g. SAP, Oracle, Agile)
      • Proficiency in use of Microsoft Office suite of applications.

        Company Description:

        About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Pleasanton , RMA Coordinator, Other , Sunnyvale, California

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