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Salesforce Business Analyst

Company: Ascent Services Group
Location: Pleasanton
Posted on: January 7, 2022

Job Description:

Job Description

Please contact Meera Makam at or email for any questions

About You

You are an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Customer Operations team. You have a strong technical background, are passionate for quality customer service, and can thrive in a dynamic, fast paced environment. You are extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you are experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.

Skills/Requirements:

Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
Salesforce.com system experience is mandatory.
Salesforce admin or equivalent certification required.
Project coordination skills
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
Strong interpersonal skills with the ability to research solutions to issues as they arise.
Ability to manage stakeholder expectations professionally.
Ability to work independently, with general direction and guidance.
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
Proficient in Word, Excel, PowerPoint, and Visio.

Responsibilities

Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
Manage and support operations related initiatives identified by the Professional Services management team.
Identify opportunities for business process improvements and make recommendations as appropriate.
Provide project and monthly metrics coordination and support.
Work with team to understand and prioritize field requests.
Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
System testing of new functionality or bug fixes.

Please contact Meera Makam at or email for any questions

Keywords: Ascent Services Group, Pleasanton , Salesforce Business Analyst, Professions , Pleasanton, California

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