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Business System Analyst - Digital Customer Experience

Company: Workday, Inc.
Location: Pleasanton
Posted on: May 11, 2022

Job Description:

Do what you love. Love what you do. At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Team Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer centricity to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Go-To-Market Business Technology Team: The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions across our technology stack including Adobe Experience Manager (Cloud), Salesforce, SnapLogic, Conga/Apttus, AWS, Coveo Search Platform, Okta and others About the Role The Business Systems Analyst (BSA) at Workday will be part of our Business Technology Go-To-Market (GTM) Enterprise Applications team, responsible for designing digital customer experience, developing customer facing properties, and implementing CRM solutions. The BSA will work with business stakeholders and Business Technology development teams to drive customer journey and digital engagement projects aimed at providing our customers with cohesive, personalized experiences across Workday properties. This hands-on technical role demands knowledge of business processes, Agile development methodologies along with a strong analytical skills. The ideal candidate will have direct, hands-on- experience in Content Management Systems (CMS), Salesforce.com, Identity Management, Federated Search and UI/UX design. Experience in other large BI, CRM or ERP enterprise systems is preferred but not required. Responsibilities Work closely with business partners to understand business processes, goals and gaps. Collaborate with Business Technology development teams and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements. Responsible for understanding business requirements and creating documentation as needed; i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents etc. Leverage business knowledge and expertise to identify opportunities for process improvements. Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go live support processes. Facilitate review sessions with functional owners, subject matter experts and end-user representatives. Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off. About You Experience/ Skills Requirements Must have web and content management system experience : Adobe Experience Manager is preferred, other CMS experience will be considered such as Drupal, Alfresco, Magento etc. Must have hands-on experience working producing technical user stories for the delivery of cloud-based, personalized online interactive experiences to external customers Bachelor's degree in Computer Science with Business Management, Information Management Systems (or related field) or equivalent experience required. 5+ years hands-on Business Systems Analyst experience supporting business stakeholders in various groups such as Support, Services and Partners on a global, enterprise system. Experience with UI/UX, Identity Management and Federated Search End to end implementation experience including issue management, communication and change management. Facility with Agile development methodologies, including Scrum Master experience Strong project management skills including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results. Preferred Requirements: Salesforce experience preferred (administration and integration) Experience with Service Cloud, Customer Support, Case Management and Communities is preferred. As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact accommodations@workday.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Keywords: Workday, Inc., Pleasanton , Business System Analyst - Digital Customer Experience, Professions , Pleasanton, California

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