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Help Desk Analyst II

Company: Robert Half
Location: Pleasanton
Posted on: January 27, 2023

Job Description:

Ref ID: 562831Classification: Help Desk Analyst IICompensation: $29.50 to $34.75 hourlyRobert Half has a great opportunity for a talented Help Desk Analyst ll. If you're a Help Desk Analyst ll candidate, consider this Robert Half opportunity. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Help Desk Analyst ll role might be for you. That might mean creating knowledge articles and arranging training for other Help Desk Analysts when needed. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also required for this Help Desk Analyst ll position to know how the role relates to IT projects and IT Service Management initiatives. It is also required for this Help Desk Analyst ll position to understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. There might also be times when you need to cover alternative shifts. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This Help Desk Analyst II opportunity is located in Pleasanton, California and will be a long-term contract / temporary to hire position.What you get to do every day

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory.
  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues.
  • Provide guidance to Tier 1 support and team members.
  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
  • If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job.Ro

Keywords: Robert Half, Pleasanton , Help Desk Analyst II, Professions , Pleasanton, California

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