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Integration Support Analyst

Company: Workday, Inc.
Location: Pleasanton
Posted on: March 20, 2023

Job Description:

1. Provide the best possible experience on our site
2. Collect statistics to optimize site functionality Integration Support Analyst page is loaded Integration Support Analyst Apply locations USA, CA, Pleasanton USA, UT, Salt Lake City USA, GA, Atlanta time type Full Time posted on Posted Yesterday job requisition id JR-76784 Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the TeamAt Workday, we take a different approach to Enterprise Software. We build on the Power of One and design intuitive experiences that users love. Our customers don't think of us as just another software vendor. They think of us as a partner in every sense of the word-in it for the long haul and committed to helping them confidently lead their organization in a changing world.
The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as "solving a beautiful puzzle" and we take pride in doing so.About the RoleThis is not just a role answering questions - we're experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our core values.The customers who rely on us are distributed all over the world, so our Support Analysts participate in a shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.What you can achieve in 12-24 monthsAs an Analyst in our Integrations Support team, your journey to success means you will become highly knowledgeable across all Workday products and integrations. You will have the opportunity to work with various technologies to both build and troubleshoot Workday integrations. Our team supports and understands the product holistically, so you will build partnerships across almost all teams in Workday.Within the first year in your role, you will become confident in managing the incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements and best practice. As you develop technical expertise in various Workday technologies and products, you will implement and drive methodologies to resolve performance and product inefficiencies in multiple areas.Beyond the first year, as your skillset increases, you will drive product improvement by working cross-functionally with our development and infrastructure teams to quickly analyze and diagnose issues. You will become a key support figure for some of our largest and most critical customers, highlight trends and identify areas for enhanced functionality and tools. Your feedback will directly impact upcoming support initiatives and we will also look to you to mentor the team as you become a subject matter expert in key areas.About YouBasic Qualifications

  • You have 3+ years of customer support experience for enterprise software applications, Software as a Service companies
  • You have experience with ERP web service integrations (SOAP, WSDL, XML)
  • You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions.
  • You understand object-oriented and relational model concepts
    Other Qualifications
    • You're a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability
    • You're passionate about problem-solving and have strong analytical skills
    • You love to learn and can effectively absorb new technology and features
    • You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.
    • You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.
    • You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital
    • You're accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-tasking
    • You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility. As a federal contractor, -Workday -is -requiring -all new hires -to verify -that -they -are -fully-vaccinated against COVID-19 -within 72 hours of -beginning employment with Workday, consistent with applicable law. -Workday -is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact - -to explore what, if any, reasonable accommodations or exemptions Workday is able to offer. Workday Pay Transparency Statement The base pay range for the primary location of this job is listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, future potential and internal pay parity. For more information regarding Workday's comprehensive benefits , please click here . Primary Location: USA.CA.PleasantonBase Pay Min to Max Range: $96,100 - $144,200 Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Similar Jobs (2) Customer Support Analyst - Compensation locations USA, GA, Atlanta time type Full Time posted on Posted 30+ Days Ago Customer Support Analyst (Financial - Adaptive Planning) locations 2 Locations time type Full Time posted on Posted 7 Days Ago Can't find a suitable opening? Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities. Join our Talent Community ! Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Being a Great Place to Work 0:00 -/ - 2:09 Are you interested in contract opportunities at Workday? Please visit the Contractor Positions at Workday page About Workday At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE---) and creating a brighter workday for all is the cornerstone of all we do. Join us! Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. To review our data use practices, visit our Recruiting Privacy Policy . You may view the Workday's Pay Transparency Policy , and Equal Employment Opportunity is the Law notice , by clicking on their corresponding links. -Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at

Keywords: Workday, Inc., Pleasanton , Integration Support Analyst, Professions , Pleasanton, California

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