Residence Inn Pleasanton Hotel Sales Manager
Company: Residence Inn Pleasanton
Location: Pleasanton
Posted on: January 27, 2023
|
|
|
Job Description:
Salary Range: $65,000 - $75,000 (DOE)
The Sales Manager is responsible for soliciting and servicing
transient and group business accounts in accordance with the
marketing plan, with a large emphasis on Business Travelers. This
role is collaborative with property leadership, revenue management
and corporate leadership to drive optimal business mix.
This description is not an exclusive or exhaustive list of all job
functions that an associate in this position may be asked to
perform from time to time.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
SALES AND MARKETING
-Meet or exceed pre-determined booking goals for guest room
revenue; meet or exceed budgeted costs and revenue on a monthly
average with the liberty to negotiate as needed on individual
functions within established guidelines yet maintaining the overall
revenue goals.
-Perform monthly account reviews for Top 100 accounts and
continuously ask for other opportunities and referrals
-Responsible for prompt handling (within the business day) of
inquiry calls and monitoring the efficient flow of paperwork
relative to confirming function details to the client.
-Compiles lists of prospective clients for use as sales leads based
on information from newspapers, business directories and other
sources.
-Track all activities daily to include Sales Calls, Meetings with
Clients, Prospecting Calls, Sites, Presentations, Client
entertainment
-Solicit new and repeat guest room and meeting business. Maintain
client base of key accounts and conventions. Determine the guest's
needs, space availability, and meeting details.
-Make outside sales calls to obtain business. Also utilize site
inspections and on-site luncheons to book business.
-Maintain active liaison with competitors regionally through
personal contacts, professional and industry associations. Monitor
pricing, service levels, facilities and function activities at
competitive facilities to ensure the Hotel remains in a competitive
position.
-Evaluate a potential piece of business for profitability and
overall benefit to the Hotel.
-Negotiate transient rates with clients on an annual and on-going
basis.
-Have acquired knowledge with the ability to upsell clients, while
promoting a level of service parallel to the luxury stature of the
facility.
-Follows up on the progress of clients booked, such as room night
pick up to ensure maximum occupancy.
-Generate "thank you" notes to clients with prompt follow up of
negative client feedback as necessary.
-Follow up on bookings and solicit repeat business.
-Represent hotel in community affairs and industry related
events.
-Participate as necessary in daily business reviews to present new
accounts to DORM. Participate as needed in weekly Revenue meetings
to present updates on production in market
ADMINISTRATIVE
-Participates in the marketing plans, promotions and services.
-Prepare weekly activity report to include all financial booking
performance and personal call reports for active solicitation
performed. Material should cover all sales/booking data and will be
presented to the corporate office.
-Understand and adhere to budgeted wage and hour limitations for
associates.
-Attends department meetings and as needed, attends
interdepartmental meetings.
-Be familiar with the operating procedures of all other areas of
the hotel, cooperating fully and in a friendly manner with those
areas to assure customer satisfaction.
-Route associate commendations received from guests to the person
responsible for assembling the daily packet.
-Notify management of any pertinent information related to shift
activities.
-Determine the requirements for and the follow up on special
groups, VIPs, etc.
-Follow supervisor's instructions and completes other duties as
directed or assigned.
-Participate in Hotel Manager on Duty Program.
BENEFITS:
-Medical (Anthem/Kaiser)
-Dental (Aetna)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital
Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting
(Transamerica)
-Vacation and Sick Pay
-Room Discounts with any Marriott Brand Hotel (31 different brand
globally)
-Additional Room Discounts for select hotels within portfolio
Keywords: Residence Inn Pleasanton, Pleasanton , Residence Inn Pleasanton Hotel Sales Manager, Sales , Pleasanton, California
|
Click
here to apply!
|
