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Residence Inn Pleasanton Hotel Sales Manager

Company: Residence Inn Pleasanton
Location: Pleasanton
Posted on: January 27, 2023

Job Description:

Salary Range: $65,000 - $75,000 (DOE)

The Sales Manager is responsible for soliciting and servicing transient and group business accounts in accordance with the marketing plan, with a large emphasis on Business Travelers. This role is collaborative with property leadership, revenue management and corporate leadership to drive optimal business mix.

This description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.



-Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
-Perform monthly account reviews for Top 100 accounts and continuously ask for other opportunities and referrals
-Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
-Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
-Track all activities daily to include Sales Calls, Meetings with Clients, Prospecting Calls, Sites, Presentations, Client entertainment
-Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest's needs, space availability, and meeting details.
-Make outside sales calls to obtain business. Also utilize site inspections and on-site luncheons to book business.
-Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
-Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
-Negotiate transient rates with clients on an annual and on-going basis.
-Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
-Follows up on the progress of clients booked, such as room night pick up to ensure maximum occupancy.
-Generate "thank you" notes to clients with prompt follow up of negative client feedback as necessary.
-Follow up on bookings and solicit repeat business.
-Represent hotel in community affairs and industry related events.
-Participate as necessary in daily business reviews to present new accounts to DORM. Participate as needed in weekly Revenue meetings to present updates on production in market

-Participates in the marketing plans, promotions and services.
-Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Material should cover all sales/booking data and will be presented to the corporate office.
-Understand and adhere to budgeted wage and hour limitations for associates.
-Attends department meetings and as needed, attends interdepartmental meetings.
-Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
-Route associate commendations received from guests to the person responsible for assembling the daily packet.
-Notify management of any pertinent information related to shift activities.
-Determine the requirements for and the follow up on special groups, VIPs, etc.
-Follow supervisor's instructions and completes other duties as directed or assigned.
-Participate in Hotel Manager on Duty Program.

-Medical (Anthem/Kaiser)
-Dental (Aetna)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
-Vacation and Sick Pay
-Room Discounts with any Marriott Brand Hotel (31 different brand globally)
-Additional Room Discounts for select hotels within portfolio

Keywords: Residence Inn Pleasanton, Pleasanton , Residence Inn Pleasanton Hotel Sales Manager, Sales , Pleasanton, California

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