Call Center Agent-Full Time

Company: Service Champions Heating & Air Conditioning
Location: Pleasanton
Posted on: May 25, 2023

Job Description:

Overview

Service Champions is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We've been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

Please Note this is an Onsite Position

What's In It For Me?

• Market Value Compensation
• Up to 3 weeks Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment Responsibilities
  
  What Will I Do?
  • Handle outbound calls to existing customers
  • Book appointments at a high conversion rate
  • Use a solutions-based approach to solve client needs
  • Accept in a timely manner inbound calls from our clients
  • Escalate customer concerns as needed
  • Achieve and exceed productivity goals while maintaining high quality Hours of Operation Monday thorough Friday 9:00 am to 7:00 pm PST, Saturday & Sunday 8:00 am to 5:00 pm PST
    
    Qualifications
    
    Do I have What it Takes?
    • 1 year Call Center experience preferred
    • Exceptional phone and interpersonal skills
      Exceptional written and verbal communication skills
    • Ability to talk and type accurately to effectively summarize and relay information received
    • Enter accurate and detailed records of client interactions and actions taken
    • Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
    • Ability to work shifts that include evenings and weekends
      Some sales experience preferred

Keywords: Service Champions Heating & Air Conditioning, Pleasanton , Call Center Agent-Full Time, Sales , Pleasanton, California