VP, Public Sector GTM

Company: ServiceNow
Location: Santa Clara
Posted on: March 21, 2026

Job Description:

ServiceNow is seeking a strategic and dynamic Vice President, Global Head of Public Sector Go-To-Market (GTM) to define and execute the growth strategy for our ~$2B Global Public Sector business. This executive will lead the charge in expanding ServiceNow’s footprint across government markets worldwide – developing industry-specific solutions powered by the Now Platform and AI to accelerate mission and business transformation. As a core member of the Regulated Industries leadership team, the Global Head will shape the vision, drive alignment across cross-functional teams, and lead a high-performing global GTM organization to deliver bold growth outcomes. What You Will Do • Define and Execute Growth Strategy: Drive clarity on the plan to deliver significant year-over-year NNACV growth over the next three years across the Public Sector portfolio. • Lead and Inspire a World-Class Team: Manage, develop, and energize a global GTM team (~15) through coaching, prioritization, and strategic activation, ensuring clear accountability and execution excellence. • Engage Executive-Level Customers: Lead from the front by facilitating C-suite workshops, EBCs, and advisory boards—driving genuine engagement and action with ServiceNow’s AI and platform capabilities. • Champion Key Accounts: Serve as executive sponsor for marquee customers, collaborating with account teams and senior stakeholders to ensure integrated solutions and measurable outcomes. • Establish Operational Excellence: Build structured operating rhythms—such as quarterly Industry Business Reviews and regional strategy sessions—to ensure data-driven decision-making and coordinated execution. • Harness Insights to Drive Growth: Leverage analytics to uncover trends, pipeline gaps, and sub-industry opportunities; design targeted initiatives that accelerate adoption and revenue growth. • Drive Platform Adoption: Identify transformational “wall-to-wall” opportunities within the Public Sector to expand platform penetration and customer impact. • Cultivate Strategic Partnerships: Build and strengthen alliances with global consultancies, SIs, and advisory practices, co-developing proprietary go-to-market motions and assets that amplify growth. • Influence Product and Marketing Strategy: Partner with Product and Industry Marketing to refine solution priorities, messaging, and use cases—capturing marquee customer success stories to elevate market positioning. • Represent ServiceNow on the Global Stage: Serve as an industry thought leader, showcasing how ServiceNow is transforming public services worldwide through digital innovation and AI. Qualifications To be successful in this role, you will bring a blend of strategic, operational, and leadership experience grounded in the Public Sector and enterprise technology. • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.Bachelor’s Degree in Public Administration, International Relations, Political Science, Business Administration, or a related field; Master’s Degree preferred. • 15 years of experience spanning some combination of: 1. C-suite leadership in Technology, Operations, or CRM within the Public Sector National or State Governments 2. Management consulting or strategy advisory experience 3. Enterprise software, AI, or technology leadership roles • Proven record of transformational impact within the Public Sector—ideally with hands-on operator experience, translating strategy into solutions that deliver measurable mission, citizen, or operational outcomes. • 10 years of people leadership, with demonstrated ability to inspire and develop high-performing global teams. • Deep expertise in applying technology and AI to drive operational efficiency, improve key performance indicators, and enable large-scale transformation. • Distinctive executive presence and ability to engage confidently with senior government and enterprise leaders (CEO, COO, CIO/CTO, CHRO, CCO, P&L leaders), expanding and deepening strategic relationships. • Strong relationship-building skills, fostering long-term trust with customers and internal stakeholders in complex, matrixed organizations. • Analytically driven and strategic, comfortable using data, insights, and agile operating models to guide prioritization and execution. • Global perspective, with experience leading teams and engaging customers across geographies. • Cultural alignment with ServiceNow values: Win as a Team, Stay Hungry and Humble, and Wow the Customer—with a reputation for integrity, curiosity, and collaboration. • Willingness to travel up to 50% globally.

Keywords: ServiceNow, Pleasanton , VP, Public Sector GTM, Sales , Santa Clara, California